Freshdesk jobs

I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged cust...Experience in providing customer service support, preferably in the financial services industry (min 2 years) ● Excellent knowledge of management methods and techniques ● Proficiency in English ● Ability to work 9-7 pm Indian Standard Time with the requisite devices to undertake the job (mobile, laptop) ● Working knowledge of customer service software, databases and tools (e.g. Exotel, Intercom, Freshdesk) ● Strong client-facing and communication skills, including contact handling and active list...

I'm in need of a talented customer service representative to provide phone support, email support, and live chat support. Key Responsibilities: ● Handle a low volume (1-50 inquiries per day) effectively and professionally. Improving customer service experience, create engaged cust...Experience in providing customer service support, preferably in the financial services industry (min 2 years) ● Excellent knowledge of management methods and techniques ● Proficiency in English ● Ability to work 9-7 pm Indian Standard Time with the requisite devices to undertake the job (mobile, laptop) ● Working knowledge of customer service software, databases and tools (e.g. Exotel, Intercom, Freshdesk) ● Strong client-facing and communication skills, including contact handling and active list...

I'm on the hunt for dedicated and motivated customer service representatives. Here’s what you’ll do: - Answer phone calls and respond to customer emails - Resolve customer complaints with a positive and proactive approach - Utilize customer service software, specifically Zendesk, Salesforce, and Freshdesk Since this role is for entry-level positions, prior customer service experience isn't a must, but it's definitely a bonus. What's more crucial is your willingness to learn, adapt, and contribute to our team's mission by providing top-tier customer service.

...knowledge expert, researching and defining benefits, ingredients, trends, etc. Craft compelling product descriptions, website copy, email campaigns, and social posts Develop a robust, informative blog strategy with engaging articles (experience building similar blog sections a huge plus!) Customer Service Excellence: Provide top-notch support across platforms (Shopify, Amazon, Zendesk/Gorgias/Freshdesk, Live Chat, Social Media) Build relationships with customers, resolving issues creatively and proactively Master upselling techniques to increase order value Growth Mindset Proactively spot opportunities to improve processes and customer experience Collaborate with the team to find innovative solutions Nice to Haves: Influencer marketing experience Sales background B2B knowledge Yo...

Our ecommerce company is looking for an Administrative Agent for the management of our daily Ecommerce operations. TASKS - Customer service management via FreshDesk (English) - Management of Paypal & Stripe disputes via web platforms (English) - Management of the orders via Excel (English) - Weekly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English) - Monthly Reporting CUSTOMER: nb of cases processed & disputes processed & disputes in progress VS week -1 (English) SKILLS - Excel / FreshDesk / Shopify - English: written

I am seeking an expert in WordPress website development to design and launch a website for tax filing ...similar to this project. As part of the project, I require the implementation of a payment gateway. Since I have not specified one, I am open to your professional recommendation between PayPal, Stripe and Authorize.Net. The website should also feature a support ticket system. Again, I have not specified which, therefore I would appreciate your suggestion on the best system to use between Zendesk, Freshdesk and HelpScout. Finally, please note the website should include a user-friendly signup and login interface, and be easy to navigate. Your application should include a detailed project proposal and examples of past work. Please only apply if you meet the above requirements. ...

Hello, I'm Mary Christine Cagay, your dedicated customer service expert from the Philippines, with nearly 5 years of experience—3 in Telco and ISP, and 2 in the dynamic world of e-commerce. My passion lies in delivering exceptional customer support, and in my recent e-commerce role, I seamlessly managed tasks on Shopify, and utilizing advanced CRM tools like Gorgias, Salesforce, Zendesk, and Freshdesk to elevate customer satisfaction. I bring a tech-savvy, detail-oriented, and proactive approach to the table, and I'm eager to discover how I can best serve you as your assistant. Happy to hop on a quick 20-minute chat if you'd like to see how we gel or if you'd like to ask me any follow-up questions! What I Do: - Manage Inbound & Outbound Calls - Ema...

...future. 3. Consider integrating telephony systems with Zoho CRM. Explore options to handle calls within Freshdesk. 4. Consider implementing the Minimum Viable Product (MVP) stage to evaluate the effectiveness of the Zoho CRM and Desk setup. 5. Consider scalability and future enhancements beyond the MVP stage, such as adding additional integrations or features. 6. Start with integrating emails and begin working with CRM, while planning to add further integrations gradually. 7. Plan for manual updates between Zoho CRM and external systems until automated integration is established. 8. Evaluate different vendors(Twilio, RingCentral, Ringostat) that offer integrations with Zoho CRM and Freshdesk for telephony options for IVR setup to route calls based on sales or support quer...

We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. We will not share our hosting credentials. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create ...

We are looking for a skilled developer to integrate an unofficial WhatsApp API, such as yowsup, with Zendesk or Freshdesk CRM. The goal is to enable seamless communication between our customer support team and clients through WhatsApp. The successful candidate should have experience with both unofficial WhatsApp APIs and CRM integrations, specifically Zendesk or Freshdesk. Relevant skills include: - Experience with unofficial WhatsApp APIs (e.g., yowsup) - Proficiency in working with Zendesk CRM or Freshdesk - Strong knowledge of RESTful APIs and webhooks

I need a custom app developed for Freshdesk that will handle contact management on the web platform. The primary function of this app must be to manage contacts with a specific feature. I require the app to be able to hide specific contacts from certain agents. Ideal freelancers for this project should have experience in web application development, preferably having prior experience in creating apps for Freshdesk. This role would primarily need excellent skills in Javascript, AJAX, and API's. They should also have good problem-solving capabilities and be able to understand user requirements well.

Create a UI & UX Design Templates for our Support Ticket System Software (Costumer Help Desk) Dashboard Monitor your support ticket system with real-time data on tickets, trends and groups. inbox Track and man...management for customer service representatives Give account managers specific access and action permissions based on their roles and responsibilities. Reporting and statistics Easily access data and reports to get tailored insights relevant to your daily operations. We therefore need 5-10 mockups from the existing functions. Our Support Ticket System will be just like: IMPORTANT NOTE: Design should be submitted via Figma.

Website design and hosting We are looking for a skilled website designer and developer who can create a professional website for our IT company. Requirements: - Developing website design as per latest trend and hosting remotely on our prefered hosting provider. - Integration with Zoho CRM, Zendesk or Freshdesk ticketing system. - Website contents are ready - Pictures has partially from us and partially from your side. - A blog section to share industry news and insights - Approximately 60 pages in total - Remotely hosting the website. Skills and experience: - Proficiency in website design and development - Experience in e-commerce website design and payment gateway integration - Strong understanding of user experience and responsive design - Ability to create a visually appe...

I am looking for a developer to create a message forwarder for marketplaces via API: for, eBay and catch.com.au. The forwarder should have the following features: - Integration with CRM: Zendesk and FreshDesk. The message forwarder should be able to seamlessly integrate with our CRM system, allowing us to keep track of customer messages and interactions. - Real-time functionality: The forwarder should work in real-time, ensuring that messages are forwarded instantly for prompt response and customer satisfaction. - Create website siimiar to sweito dot com with same features, please note not all website features are required for our verison. - Chat GPT built in for message reading, replies and suggested replies. Ideal Skills and Experience: - Experience with marketplace platform...

...Cloudflare - Configuracion de clientes de correo (thunderbird, outlook) - Configuracion de correo de GMAIL - Configuracion de correo MS365 - DNS Records (A, CNAME, MX, TXT) - SPF, DKIM, DMARC - Migraciones usando comandos: rsync y/o scp - Uso de terminal linux - SSH - Bash (básico) - WordPress - Migraciones de sitios WordPress - Base de datos y migraciones de Base de datos - MySQL - WP CLI - ASANA - FreshDesk - RingCentral (para tomar llamadas) - Slack - Elaborar documentacion, articulos de base de conocimientos ...

We use Freshdesk to manually respond to inbound user/customer queries on email. We require automation of email replies sent for the emails received from the website users/customers. These replies should help us with on mail resolution. Scope of work would involve - 1. Classifying the emails and evaluating the best approach for automation 2. Automating the recurring pattern of emails with suitable replies 3. Enabling integration with Freshdesk

...data for SEO and CRO purposes. Manage other VA's (virtual assistants) in the future. Deflect potential disputes from proceeding to credit card chargebacks and negative reviews. Respond courteously to negative reviews and offer customers a resolution to remove the review. Requirements: Previous experience in customer support (email, chat, or voice) using a ticketing system (Gorgias, Zendesk, Freshdesk etc) is a MUST. Knowledge of customer support terminology (tickets, response time, etc.). Familiarity with customer support KPIs such as CSAT, FRT, AHT, and NPS. Strong analytical and communication skills. Highly organized and strong attention to detail. Proficiency in Google Drive, Google Docs, Google Sheets/Excel. Excellent writing and perfect grammar. A good dose of positi...

I am looking for an experienced specialist who can integrate FreshDesk and SQL databases via Zapier to synchronize customer and ticket data. This integration can automate certain processes while enabling me to generate reports based on customer and ticket data. The integration should be capable of reading, writing, and updating data within the SQL database and FreshDesk, so that both stay up-to-date with each other. The CRM of choice is FreshDesk and it is essential that the specialist is familiar with the CRM. If this integration is successful, there may be additional projects in the future. Key features: - Experience with Freshdesk on others projets - Zapier - SQL Thanks

I am looking for a freel...whatever is easy and gives results) to export attachments from a specific group in Freshdesk API and send them to a specified google drive folder. The ideal candidate should have experience working with Freshdesk API and be familiar with exporting data. Specific requirements for the project include: - Exporting attachments from a specific group, regardless of the ticket status or date. - The exported data should be uploaded with the script to a google drive folder. Skills and experience: - Experience working with Freshdesk API. - Knowledge of exporting data from Freshdesk. - Proficiency in working with JSON formatting. If you are interested in this project, please provide examples of your previous work with Freshdesk API an...

I am in need of a Microsoft consultant who is experienced in providing consultation for the Microsoft Office Suite. Although I don't have a specific problem or issue that needs to be addressed, I have a rough idea of what I need assistance with. More specifically, our organisation is operating off Freshdesk. I would like to know if Microsoft offers similar features so that we can potentially migrate (ie. Canned responses, peformance and email volume tracking, automations, etc) Ideal Skills and Experience: - Extensive knowledge and experience with the Microsoft Office Suite - Strong problem-solving and analytical skills - Excellent communication and interpersonal skills - Ability to understand and translate client requirements into practical solutions - Familiarity with the lat...

I am looking for a CSS engineer who can assist me with making changes to my Freshdesk theme. Specifically, I need help with the layout and structure of the theme. Although I don't have any specific examples of themes that I like, I can provide a description of what I am looking for. Ideally, I would like the theme changes to be completed within a week. Skills and Experience: - Strong expertise in CSS and web design - Experience with Freshdesk theme customization - Ability to understand and implement layout and structure changes - Excellent communication skills to understand and translate my requirements into the theme

I need CSS eng who can help me with freshdesk theme

I am seeking assistance with integrating Twilio and SendGrid for SMS messaging. The primary objective of this integration is to create notifications into FreshDesk via email. I am utilizing both services so expertise with both platforms would be beneficial. My goal is to establish a reliable route for texted based communication, which requires execution and documentation of enabling two-way communication for up to hundreds of users. If you have experience working with both Twilio and SendGrid for similar projects, I would love to hear from you. Let's discuss how your expertise could help achieve my project goals.

We're looking for someone to set up a n...application, skilled in the Ruby programming language, and have a good understanding of the Discourse data model and import scripts. We're looking for someone to manage the Discourse implementation and rollout end-to-end, including: 1. advising on hosting options 2. deploying the Discourse community 3. setting up SSO with our Amazon Cognito user pool 4. importing existing threads and topics from Freshdesk 5. matching user accounts by email address 6. theming and branding setup using our brand guidelines I expect this to be a few weeks project end-to-end. Opportunity for more work on other Ruby and/or Javascript projects if we vibe. Please provide your hourly rate and time estimation at the beginning of your proposal so that I can...

We are a Fintech company. We want to integrate the PowerBi to all our existing platforms for reporting and analysis .....those platforms are mobile app, web app, customer web and admin web, ERP finance system , freshdesk, other IT web forms and tools.

I need someone to help me configure Freshdesk's SLA policy and setup a weekly report that goes out every other Monday that shows: A) The number of tickets waiting on an Agent Response B) The number of tickets waiting on client response, C) The number of tickets with the tag 'Github Issue'

Our company is seeking a freelancer to assist us with the setup of our Freshdesk account Type of account in Freshchat - Pro Ideal skills and experience needed for this job: - Experience in Freshdesk account management - Knowledge and understanding of knowledge base management - Excellent communication skills for effective customer support - Attention to detail for ticket management - Ability to analyze and report customer support data - Set up bots in Freshdesk - Availability every day to assist with account issues - Providing assistance with the integration of other tools If you have experience with the areas we need assistance with, please register Thank you

We want to develop a custom app & listing it in integromart (Make) to send whatsapp messages by using whatsapp api from shopify,Freshdesk ,Hubspot etc.

website alterations for woocomerce ================ 1. link banner --- Done 2. shop page categories rearrange --- Done --- (2 site do it indivisually) 3. Plugin install and activate 4. can you please add a message to our amana tool products 5. update plugin in live site 6. Email Work both site --- done 7. Freshdesk cname related work 8. Invoice packiging slip and main invoice configured and it's attached with customer email 9. blog template fix + request from add promo code 10. google docs -- #1,#2,#3,#5,#6 ============ 1. Chaneg design color scheme 2. Full layout changes with image changes as per layout color scheme

We are setting up freshdesk for us. Need an expert to help us set it up at a fast pace Will need support for setup of Phone/ Chat and its leads/ web form leads/ Instagram DM as leads/ FB leads/ Whatsapp business accont / API integration for leads in the app Coaching to team so that they use the system in best possible way

The project is to create a freshdesk application that will track custom metrics as defined below. 1 Average agent response time during business hours as defined below. For each agent response check the amount of time between this response and the previous response. However, only, if there was a ticket open assigned to this agent. If agent responded at 9:00 and next response was at 10:00, and there was only an open ticket assigned to him, at 9:30, then the response time is 30 minutes, not one hour. 2 Amount of responses above x time. This is the amount of responses that response time during business hours is greater than X. As defined above. 3 Tickets left open at the end of business hours. These are tickets that are left in open status at the end of the business hours each day. ...

We have recently moved from Zendesk to Freshworks and we need an experienced consultant that knows the Freshworks suite inside out and can assist us with a fast implementation of the top features we need. We particularly need help with Freshchat and Freddy but also Freshdesk.

I want to add an additional page to my website. But before that, I need to make 3 minor changes. 1) Add address and phone numbers at the bottom of the webpage 2) Removing the name ''Freshdesk'' 3) Change the look and feel of the website to match our website theme The screenshot is attached for your reference. This is a quick project.

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

Scope covers integrations to Gmail, outlook, freshdesk, zohodesk, zendesk,, microsoft-teams,slack, hubspot, shopify, Jira, Intercom, Typeform

I am moving my company (6 agentes) drom one platform to the other. I need to move all the history on freshdesk to zendesk.

Help build Salesforce functionality to create and manage cases received via FreshDesk CRM via API. API documentation available Please only apply if you have demonstrated experience with Salesforce.

We're launching a new version of our customer interaction software () and need a content writer to create blogs, landing pages, and social media posts. You MUST have the following experience to be considered. - Good examples of pr...our customer interaction software () and need a content writer to create blogs, landing pages, and social media posts. You MUST have the following experience to be considered. - Good examples of prior blogs - Knowledge of the SaaS market and business model - Past work with software companies - An understanding of the customer service automation space (ZenDesk, Salesforce, FreshDesk, Egain, Verint, and other companies in this space) If you have the ability to also prepare and present product demos that would be a huge plus.

I need a customer service representative for my eCommerce business who can respond to customer emails. The job is 4 hours a day for 5 days a week. Experience in using freshdesk or Zendesk is an asset.

...listings, order fulfilment, customer service, and sales strategy. This is a long term position, part time initially. Once the store launches this commitment will increase. **Key Responsibilities:** - Manage and optimise product listings, including writing compelling product descriptions and selecting eye-catching product images - Handle customer inquiries and complaints through email and chat (Freshdesk) - Support Print on Demand supplier management - Process orders and ensure timely and accurate order fulfilment - Analyse sales data and implement strategies to increase traffic and conversions - Work with product designers to ensure the quality of the products in store - General administration duties **Requirements:** - Proven experience managing a Shopify store - Excellent wr...

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We utilise freshdesk to manage tickets and workever () to manage projects and engineers. We need a way to create jobs on workever from tickets on freshdesk. We believe we can use Zapier to get freshdesk to complete a form using a zapier webhook (the form is available on the public internet: ).

Logo for Co Working Space. Building Branding Digital Material proposal and size specification large and Small according to format. Color pallet. Font name. Think regus wework industrious freshdesk on facade of building. Logo Name is "" Brand kit to be delivered by winner.

Logo for Co Working Space. Building Branding Digital Material proposal and size specification large and Small according to format. Color pallet. Font name. Think regus wework industrious freshdesk on facade of building. Logo Name is "" Brand kit to be delivered by winner.

**CANNED RESPONSPONSE WILL BE DELETED** PLEASE, READ CAREFULLY BEFORE SENDING PROPOSALS Hi, I need three professional logos for three different software. The logos must be different but must have at least one element in common. The software are these: 1. Ticketing software, like Freshdesk, Name of the software: Helpup 2. Web Intranet Software, useful for companies who wants to fast communicate with employee, Name of the software: Exo 3. Private Web Area useful to share document with your customers, Name of the software: Enclave. Attached you can found the company logo of the software house: Webshop Factory.

We have a complex saas application that needs various processes (demos) set up. A team familiar with platforms like Hubspot, FreshDesk, Workday, and Salesforce would find this easy. We also need to set up whiteboard animations/explainer animations (doodly)

Hi Jitesh, I have seen your profile and I'm just wondering if you could be interesting in helping me to sync zapier or something else with a mysql's customer. I need to sync contacts (Magento and Freshdesk), ticket (freshdesk) and order (Magento). I can give you more explanation via chat Thank you in advance KR

I need someone to make some design tweaks to a freshdesk portal for me. Must have experience in Freshdesk.

Work hours 1:30PM to 10:30 PM Strong Communication skills. Contractual period 3 months. 2 Rounds of Interview Minimum 6+ y...application experience Exposure to Sever Infrastructure, Networking (DNS / Routing), Transact SQL skills, SQL Reporting Services (SSRS) reporting skills and UX / UI skills is required Must have HTML / XML and development experience Must have technical documentation skills Must have worked in a complex environment Web-based applications experience is required Good to have Skills: A Freshservice or Freshdesk Administration Certification Advanced Excel skills A Microsoft Certification Exposure to other Service Management Tools (Ivanti / ServiceNow / CA / BMC) Business Intelligence and Business Analysis experience Web Service Development (rest/soap) skills ...