Helpdesk is any resource providing assistance or information to customers, mostly regarding products or services of a company. Oftentimes, they are expected to resolve customer queries, provide technical details about company offerings, or track incidents and service requests.

 

Helpdesks are an essential feature of customer service as they serve a variety of purpose. The primary aim of helpdesks is to satisfy customers. By responding to queries and concerns, customers are ensured that the company is still involved even after purchase. It also seeks to improve product or service quality. Through helpdesks, companies are able to know issues about its offerings through feedback given by the customers. In the long term, an excellent helpdesk also builds customer loyalty and trust.

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    3 jobs found, pricing in GBP

    Must be near North Dakota - 4 to 5 days a month. We are looking for someone to provide T1 and T2 onsite desktop support and some management consulting for the purpose of delivering IT services to customers on time, on budget and with the required quality. JOB DESCRIPTION: Our client is seeking a talented IT Field Service Technician. This IT Field Service Technician opportunity will contribute to t...

    £15 - £23 / hr
    £15 - £23 / hr
    0 bids

    Must be near North Dakota - 4 to 5 days a month. We are looking for someone to provide T1 and T2 onsite desktop support and some management consulting for the purpose of delivering IT services to customers on time, on budget and with the required quality. JOB DESCRIPTION: Our client is seeking a talented IT Field Service Technician. This IT Field Service Technician opportunity will contribute to t...

    £20 / hr (Avg Bid)
    £20 / hr Avg Bid
    8 bids

    my project consist of assistance to implement the MDM by a customer, we will provide the packages installation local IT support and competence I need someone understanding English or Polish that would assist to my Romanian customer. then there will be support - also possible only in terms of language and general IT understanding, I will provide the second line in English or Polish.

    £15 / hr (Avg Bid)
    £15 / hr Avg Bid
    7 bids

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