Customer service remote jobs with english and italian jobs
I'm actively seeking a full-time, work-from-home position as an Administrative Assistant. As an Administrative Assistant, your ...Administrative Assistant. As an Administrative Assistant, your primary responsibilities would be: - Providing extensive administrative support - Organizing and maintaining files - Handling correspondence - Managing schedules and appointments - Coordinating meetings and events I'm looking for someone who can: - Demonstrate excellent organizational skills - Communicate effectively - Have a high level of attention to detail - Work efficiently and effectively in a remote environment - Keep confidentiality of my personal and business matters Previous experience in a similar role is a plus. Please provide a detai...
...been experiencing a recurring problem with my Linux web hosting server. The issue essentially revolves around the Apache service, which keeps turning itself off and on sporadically. This continuous fluctuation is causing disruptions in the operation of my hosted websites. The primary goal of my project is to address and resolve this persistent Apache service problem. I need a skilled server administrator or a Linux system expert to investigate the root cause of the Apache's erratic behavior and implement a permanent fix for the issue. Key Requirements: - Proficient in Linux server administration - Expertise in Apache server configuration and troubleshooting - Experience with identifying and resolving service di...
I am seeking a seasoned salesperson with a strong background in CRM software, particularly those that are used for customer service functions. Your main responsibilities will be selling our CRM software to large corporations. Requirements: - Extensive experience in CRM software sales. - Deep understanding of customer service-oriented CRM tools. - Proven record of selling software to large corporations. Those who can demonstrate a solid track record of high value sales within this specific arena will be highly considered. This role requires an assertive, professional, and dynamic individual who is driven by beating sales targets. Your passion for customer service technology should shine through and inspire potential clients.
...will have -Customer -Invoice Number -Date -Product Details -Quantity -Unit Price -Purchase Amount I have this data for last two years in monthly files. We want to observe the trends in sales, most selling product, most profitable product, least profitable product etc. We want to see the customers trends and see which customers are buying less and vice versa. Please recommend technology we are open to feedback. Along with this i will like another separate file for another user who will look after the Customer Service and sales side of the business. I would like this second file to extract selective data from the master file and propmt the user to make phone calls to existing customer and note down the call notes ...
...a consolidated financial statement for a transportation sector group. The tasks include: - Translating and reclassifying financial statements from Italian and Romanian to English. - Aggregating financial statements from various group companies to form a single consolidated financial statement. - Paying particular attention to intercompany transactions, as 98% of the branch's revenue comes from the mother company. - Ensuring that intercompany transactions are correctly accounted for in the appropriate fiscal years. - Carefully handling different currencies (RON and EUR) present within the branch. - Producing the final result in English, using Euros as the currency, and in Excel format with notes on intercompany transactions re...
...translate my vision for an online store into a well-designed and highly functional website that drives sales. Key requirements include: - Shopify theme development: I need assistance in selecting an appropriate theme that will enhance user experience and boost sales. Your expertise in Shopify theme customization and performance optimization is crucial. - Web Performance and Speed: I'm looking for someone who can ensure that the website's speed and performance are optimized for a seamless user experience and to improve search engine rankings. The essential features include: - Product search and filtering - Customer reviews and ratings - Secure payment gateways - Customer Experience - Integrations with...
...the design up-to-date, and overseeing its overall functionality. - **Content Creation:** As my website manager, you'll be tasked with creating engaging and SEO-optimized content for the site. - **SEO Optimization:** You'll need to possess a strong understanding of SEO practices to ensure the website ranks well in search engine results. Marketing Channels: - **Social Media:** Your role will include managing the social media profiles of my E-commerce store. You'll be expected to create engaging content, respond to customer queries, and grow the social media following. - **Search Engine Advertising:** The ideal candidate should have experience in managing advertising campaigns on search engines, particularly Google Ads. Your aim will be to...
I require a talented graphic designer and web developer with proficiency in modern design. I am launching a website to sell medical chairs and need a sleek, modern logo to complement this new venture. In addition, the creation of a sleek, modern 4-6 page website that appeals to my clientele is crucial. Your responsibilities: - Design an aesthetic and modern logo - Develop a 4-6 page website with modern and sleek design elements - Implement an online payment system and customer review option Ideal expertise: - Experience in graphic design particularly in creating modern logos - Web development experience, especially e-commerce websites - Understanding of secure online payment integration - Capability to implement a reliable custom...
...to this project is the incorporation of sophisticated data tracking capabilities and a distinctive coupon generation feature. Key Aspects: - An intelligent data tracking system should be in place, capable of performing: - Customer behavior analysis, to help predict purchase patterns and tendencies. - Inventory monitoring, to keep a watchful eye on stock levels and alert for required replenishment. - Sales tracking, to keep an accurate record of the business's sales. - A unique coupon generation feature allowing customers to enter a code to avail of particular discounts or rewards. The design should be customer-friendly and intuitive. Skills And Experience: - Strong experience in web development and eCommerce platfo...
...who can expertly design and develop a slot booking website primarily for two types of users: customers and admins. Key Features: * The website should provide customers with an easy way to book slots. While booking, they will need to provide their names and contact numbers. * There should also be an admin-friendly interface to manage bookings. User Experience: * Both interfaces have to be user-friendly and intuitive, promoting seamless interaction between the customer and the admin. Website Specifics: * The website is aimed at offering 1 to 5 types of services. Hence, it should be able to accommodate this range. Ideal Skills and Experience: * Experience in web development, particularly with booking or scheduling system...
I'm looking for a simple yet modern website to promote and book my Reiki service. Key Requirements: - Home, About and Services Pages: These are the necessary pages for showcasing my service and building trust with potential clients. - Design Style: Clean and Modern: The design of the website should be clean and modern to appeal to a broad range of visitors. Specifically, I'll need: - Booking System: Visitors should be able to book their session directly on the website. - Service Descriptions: Detailed descriptions of the services I offer are essential for informing potential clients about what they can expect. Ideal Skills and Experience: - Proficient in web development - Experience in creating booking s...
I'm seeking an experienced videographer to assist in the creation of a customer-focused video. The video should be concise and engaging, falling within the 1 minute range. The ideal freelancer for this role will have: - Proven experience in shooting and editing testimonial videos - A strong portfolio of previous work in a similar genre - The ability to work with customers and guide them appropriately for their testimonial segments - Skills in editing and post-production to create a professional, engaging end-product - Excellent communication skills and a collaborative approach If you're a videographer with a keen eye for storytelling and a passion for highlighting customer perspectives, I'd love to hea...
I'm searching for someone uniquely skilled in developing a website with an education-centric approach. The specific focal point of our website remains open-ended, giving you room for creativity and innovation. Website will need to be built with content of our existing website. URL is Requirements: build a sleek website using existing content and photos, but include a contact form with working captcha, mobile site and a real time chat service that connects with my phone via WhatsApp or Facebook messenger or another method.
...existing website, however it’s clunky and not suitable Love an ease to use and. Purchase site for brand awareness and sales. Be good to showcase where else to buy (resellers, showcase cocktails you can make, and be user friendly. . The primary goal of this website will be to increase product sales, so I'm looking for a developer who can help me design and implement a user-friendly, visually appealing and functional e-commerce store. Key Features Needed: - I consider customer reviews a vital aspect of this site as they will help build trust and credibility with potential customers. Ideal Skills and Experience: - Proven experience with Shopify website development - Strong e-commerce design an...
...this function. The job will involve: - Implementing Payoneer API to create payment links within my website. Your role will heavily rely on familiarity with Payoneer API and specifically leverage this resource: - Integrating the resulting code on my clickfunnels html, making it an adjustable feature On the payment page, I would like to capture various types of information: - Customer contact details - Customer preferences - Specific product details The ideal candidate for this project has experience in website development and has specifically worked with Payoneer API and ClickFunnels. I am looking for someone detail-oriented, since capturing the right information at payment is key for me. Experience in building payment
talk Bot using Generative AI platform and RAG for knowledge base, knowledge base on pdf file we can add (add, delete, delete), using python, and can integrations with omni channel like WhatsApp business, telegram, or bind to a website, solutions should be in bahasa Indonesia users
Seeking talented kid singers, aged between 8-12 years old, for an animated song in ENGLISH promoting unity and support for children in war zones. Specific roles include A GIRL lead singer, A BOY lead singer, AND A CHORUS. This exciting project requires natural, gifted singers with a great ear for music, and ideally previous experience or comfort in a recording studio setting. Requirements: - Singing experience preferred. - Ability to convey emotion through vocals. - Access to recording equipment/studio. - Able to take direction well - Remote collaboration and adherence to timelines required. Details: - Professionally composed melody and track available. - Selected singers will record vocals over the track. - Final product: animated...
...require a dedicated and professional developer to craft an e-commerce website for my yoga business. The ideal platform will have the following features: - An online store that's easy to navigate, reflecting a clean and effective layout. - Customer review section to facilitate transparent and honest interaction with our clients. - Convenient product search/filter function to allow customers to quickly locate desired items. We'll be retailing yoga mats, clothing, and other related accessories. As such, the right candidate should have prior experience in creating e-commerce platforms that handle such inventory, effectively categorizing them to make discovery easy and intuitive. In terms of transaction handling, we plan to incor...
...(16:10 ratio, branding to the left, not on top), Uses neutrals and cool colors (such as blues, grays, black, etc), speaks to web and software developers, and techies. * No duplicates, don't waste my and your time. * Branding to the left, not on top. * 16:10 ratio, looking for this to go on cards, shirts, hats, etc. * Cool colors and neutrals, specifically blues, grays and black, but im open if it looks great. * Speaks to software and web developers and tech-minded individuals, so somewhat minimalistic with a little flare. " I'm looking for a skilled graphic designer to create a unique, minimalistic logo for my tech-centric group, Techsarian. Our group acts as a forum for IT people and is involved in d...
I am looking for a professional to reach out to businesses, market our services, and bring new clients. My limousine service primarily operates statewide and offers key services including airport transportation, corporate events, and weddings. I target companies in various industries for these services, with a focus on expanding our client base within corporate, wedding and airport sectors. Ideal candidates for this project should have experience in business development and a proven track record of successfully attracting new clients. An understanding of the limousine industry would be a significant plus. A proactive and results-driven approach will be essential in order to meet our business growth objectives. Key responsibiliti...
...Science, and English. The ideal candidate will be responsible for: - Providing regular classes, doubt-solving sessions, and masterclasses. - Preparing Daily Assignments, Tests, class notes, and Teaching Materials. - Building effective relationships with students and parents. - Designing a Learning Improvement Strategy to enhance students' performance. Key Requirements: - Experienced in tutoring in Math, Science, and English. - Proficient in teaching middle school (6-8) and high school (9-12) students. - Strong communication and relationship-building skills. - Able to develop engaging teaching materials. - Familiarity with online teaching tools and platforms. Your responsibilities will inclu...
...marketing, and customer correspondence. The design style I am looking for is 'Fun and playful', and I would like it to embody the essence of bright and vibrant colors. Key Requirements: - The logo should be fun and playful, suitable for a site that focuses on lunch boxes and storage containers. - Incorporating elements related to food and storage containers is vital. - The color scheme should be bright and vibrant, reflecting the style of the logo. - The shape must not be square and bulky but rather fit comfortable at the top of the website page. - Supported Submission File Types: GIF, JPEG, JPG, PNG, eps, psd Ideal Skills and Experience: - Proven experience in designing logos that are creative, f...
...help me with improving my inventory management, streamlining sales and customer relationship management, and increasing overall efficiency and productivity. Looking to build a template platform that will be recreated across multiple companies. Key Responsibilities: - Assist with data import/export in Zoho Inventory - Customize fields and layouts in both Zoho Inventory and CRM - Integrate Zoho Inventory with my existing CRM system and sales tracking system Ideal Candidate: - Proven experience with Zoho Inventory and CRM - Strong understanding of inventory management principles - Experience in customization and integration of Zoho systems - Excellent communication and problem-solving skills...
...developer FLUENT IN ENGLISH who can proficiently set up an e-commerce store for selling physical products. Unfortunately, a Freelancer could not finish the work due to illness so someone with strong Shopify development tools will need to step in to finish the project. I have included two pages of feedback on where the site currently stand. Here's what I need: Most important, I truly need someone FLUENT in English. I have lost so much time on this project because I tried to be patient with people who misrepresented their language and development proficiency. FUNCTIONALITIES: 1. Complete the design and deliver a fully functional site that is "mobile first" in functionality AND 2. Has a functioning signup feat...
...bottom for sample pictures), our goal is to create exquisite, unique (one of a kind), high quality furniture pieces for both the retail and supplier wholesale markets. As we embark on this new venture, we are seeking an experienced virtual “Consultant/COO” with expertise in all aspects of furniture development and production to assist us in strategizing, structure, and developing our very own manufacturing operations from the ground up, successfully launching our new production venture within the Dominican Republic. To ensure the success of our business, we need someone with in-depth knowledge of luxury furniture development, manufacturing processes, and operations, from initial design to the finished product requiring expertise...
...sourcing and listing a variety of smart technology (200 products) products on my Shopify store. The specific products I am interested in include: Smart Technology - Smart home devices = 5 - Wearable tech = 5 - Smart watches = 5 - Fitness and activity trackers = 5 - Smart home technology = 5 - Drones = 5 VA & AR - Smart glasses = 5 - Virtual Reality headsets = 5 Smart Car Technology - Sat navs = 5 - Dash cams = 5 - In-car chargers = 5 - In-car entertainment = 5 - Sat nav and dashcam accessories = 10 Mobile Phones - Mobile phones and accessories = 15 different types - Telephones = 15 different types The categories for the remaining 95 products will be provided once the 105 products have been made live on Shopify. 1. Please make sure to list only the l...
I urgently need a dedicated individual with experience handling a variety of administrative tasks for a part-time role. The primary focus will be on efficient email management. The ideal candidate will need to effectively perform the following tasks: - Act as the first point of contact with my customers. - Efficiently respond to customer inquiries via email. Skills that would make a freelancer successful in this role include: - Previous experience in a customer service or administrative role. - Excellent communication skills. - Experience in customer inquiry response. - Familiarity with email management tools and systems. - Ability to work independently and efficiently. - Strong attention to detail, - High level of organizat...
...video should convey a welcoming and warm tone. - It should be engaging, creating a feeling of familiarity and appreciation for our customers. - The video must be personalized, with the ability to include customer's names or other relevant information. - The intended audience is our regular customers, so it should aim to strengthen the sense of community and loyalty they have towards our restaurant. - we want to change Ideal Skills and Experience: - Proficiency in AI-generated video production, particularly in creating personalized content. - A keen understanding of customer engagement and retention strategies, especially in the context of the hospitality industry. - Strong creativity and communication skills to effectiv...
...project aims to optimize the marketing database, generate sales, and increase our revenue. Key requirements include: - Building an AI system for data verification to ensure high-quality, accurate information. This includes email verification, phone number verification, and address verification. - Implementing an AI program to sort and segment lists for each campaign. It should consider the following criteria: - Demographic data: Utilizing data such as age, location, gender, and income level. - Customer behavior data: Tracking and understanding customer interactions with the business, such as preferences, buying habits, and engagement. - Purchase history data: Analyzing past purchases to predict future buying patterns ...
...project does not require integration with any external database or backend creation. There is no login functionality. Your responsibility will be to develop an interface similar to figma and with the functions below. *Does not need to be identical to figma, but maintain logic. Link Figma: How it works: - The entire user journey is gamification. - The user chooses a project that has x days (screen 1). Then you must mark the completed days (screen 2) in the app to earn coins. - The coins are on the top bar (Fixed) and starts with 0 coins. - The number of user coins and complete days must be saved in a local sql-lite database. Summary: - Create app with Expo 50 and TypeScript; - The data must be saved
...planning the most optimal routes. - Patient Scheduling: It should have the capability to schedule pickups and drop-offs for patients. - Vehicle Tracking: A feature to track the location and status of our vehicles is crucial. - Driver Management: The program should also be able to contact drivers, receive bids and select the winning bid. The ideal candidate should have: - Proven experience in AI integration within the transportation sector. - Familiarity with the intricacies of the medical transportation industry. - Strong coding skills, particularly in developing algorithms for route optimization and scheduling. - Excellent communication skills to ensure smooth interaction with drivers and patients. Key Features expected from the AI p...
...Our Team as a Customer Service Agent!** ? Are you passionate about providing top-notch customer service and ensuring smooth contract management? We're looking for a dedicated individual to join our team on a 6-month contract, with the potential for a permanent position if you excel. **Responsibilities:** - Handle customer calls to schedule deliveries and installations. - Coordinate appointment schedules with installers and customers. - Follow up with customers post-installation to gather feedback on service quality. - Communicate effectively via email to confirm appointments and provide necessary information. **Benefits:** - Competitive monthly salary of $400 with additional bonuses...
I am in need of a ...system allowing patients to book appointments online. Moreover, the system should provide automated reminders and allow multiple service selections. - Landing page for advertisement: promotions and special offers. It should also include an integrated calendar displaying available appointment slots for potential patients to book directly from the page. Lastly, a section for contacts and leads is required. Ideal candidates for this job are those adept with Wix platform and have previous experience in similar projects. Strong understanding of user interface and web design along with knowledge of booking systems is critical. A successful bid will be a balance of cost, experience and quality portfolio referenc...
...looking for a talented paid media specialist to spearhead my restaurant's digital marketing campaigns. Key tasks include: - Setting up and aligning Meta and Google Ads - Optimizing paid search campaigns for high visibility - Managing organized and appealing display advertising Our objective is to generate leads and catapult sales that would drive significant footfall and recognition. The targeted outcomes being a marked increase in customer engagement and consequently, our bottom line. We intend to radiate our content spotlight on our impeccably curated menu items and spectacular promotional discounts, intending to not only draw in a loyal customer base but also immerse them in our food story. Ideal Skills: - Pa...
...professional who can help me with a variety of design and video-related tasks. The primary goal of this project is to promote an upcoming event. Key Responsibilities: - Photo Editing: Enhance, retouch, and manipulate images to create visually appealing content for my event. - Video Editing: Edit and compile video content to create engaging videos for promoting the event. - Logo Design: Create a unique and eye-catching logo for the event, ensuring it reflects the theme and purpose effectively. - Video & Youtube Ads: Develop short, impactful video ads for use on social media and YouTube to attract attendees. Here's what I need: - High-quality editing and design skills - A good understanding of brand promotion and ev...
I'm seeking a skilled English to Portuguese translator for my project. - Documents Type: The documents needing translation are in the business domain. - Proficiency: I need the translator to be fluent in English and Portuguese, with excellent understanding of both languages' nuances. Please submit your bid with your relevant experience.
I need you to take the list of 250 companies on a google sheet and search each company online and confirm there website, then search for eaxh comoany and add the data to a google slide. Theee should be 3 cell names on the sheet Company name Website Companies house link
...developer with a minimum of 3 years of hands-on experience to build and maintain two e-commerce websites. A reference from a previous job is mandatory for consideration. Here is what I'm looking for: - Development of two e-commerce websites: You must be well-versed in creating engaging and responsive e-commerce websites tailored to my needs. - Main functionalities: The websites should have a user-friendly online payment system, a product listing with detailed descriptions, and a platform for customer reviews and ratings. - Design preferences: I prefer a clean and professional look for the websites. Your portfolio should exhibit your ability to design in this aesthetic. Pay will range from 250-500USD. Please ensure yo...
...manage and handle all of my phone calls using our dedicated phone system software. The selected candidate must be highly organized, courteous, and must be able to handle high volumes of calls in an efficient and effective manner. Key Responsibilities: - Answering phone calls -Making appointment on our software program. -Helping employees with their schedules. - Taking clear and concise messages on my behalf when necessary. Ideal Skills and Experience: - Previous experience as a secretary or in a similar role - High level of professionalism - Excellent verbal communication skills - Proficient with phone system software - Detail-oriented and superb organizational skills This position does require English language skil...
I need a proficient translator to convert less than 5 documents. the amount of pages per document is: 49, 45, 42, 28, 40 from English to French. Key Details: - The documents are Test that might contain some technical term. - It's crucial that you fully grasp them to maintain their meaning post-translation. Ideal Skills: - Strong command of English and French language - Background in technical translation Your experience will mirror these needs. This is an exciting task for anyone who excels in straddling languages and technical concepts. Let's connect!
...functionality and appeal. Key tasks will involve: Design Changes: - Updating the theme to reflect current web design trends(shopify 2.0 theme) - Revamping the layout for improved user experience - Creating detailed, multi-tab product pages for extensive product information Functionality Enhancements: - Synchronizing the website with our social media platforms for simple customer engagement - Developing a loyalty program to encourage repeat customers - Creating a custom checkout process to simplify purchasing and improve conversion Additional Features: - Incorporating year/make/model/submodel/engine/transmission search filters to aid customers in product selection Ideal candidates should have significant experience in Shopify website updates, particularl...
...website with functionalities. is a wholesale printer and I already have an account with them, once we have their website built, we will then integrate their API to our website so the orders placed on our website will be goes to my account on and they will print according to order and deliver to my customer with our name and address. Key Requirements: - E-commerce platform and Portfolio showcase. - Integrate APIs: Payment gateway and Social media login, along with the specific Service provider's API. - Tech: Flutterflow Utilize Flutterflow and API integrations to carry out these tasks. Ensure smooth, seamless transactions by integrating PayPal and Stripe as the payment gateway, ...
Aimin...seasoned SEO specialist. I need assistance with on-page and off-page optimization, keyword research, and improving my site's Google ranking. My goals are to boost organic traffic, rank higher for specific keywords and overall enhance my website's visibility on search engine results. Previous SEO activities have been conducted on the website, therefore, a familiarity with analyzing past SEO efforts would be beneficial in managing, improving and, where necessary, changing these strategies. Ideal skills include: - Proficiency in SEO tools and software - Solid understanding of performance marketing, conversion, and online customer acquisition - Excellent keyword research skills - In-depth experience with w...
I'm looking to use LinkedIn as a platform to generate leads, specifically service inquiries, for my consultation services. Here's what I'm seeking: • Skilled professionals with experience in LinkedIn marketing tailored towards boosting visibility and credibility of consulting services. • Use strategies to increase engagements that lead to service inquiries. • Help expand my links and network on the platform. Ideal individuals should bring forth proof of successful LinkedIn lead generation projects, specifically within consultation services sector. I'm eager to see your innovative proposals to help achieve my objective.
...developer, armed with Javascript, MySQL, and API handling talents for my project. I aspire to build a custom jobs module on a site hosted using social networking script. • Essential Competencies: 1. Comprehensive module development 2. Expertise in PHP and Javascript 3. Firm understanding of MySQL and APIs • Project Objectives: 1. Job Search Functionality: Incorporate an effective search feature powered by job title or keyword, location, and industry or department filters. 2. Resume Submission and Storage: Establishment of a user-friendly interface that allows effortless resume submission and secure storage. 3. Application Tracking System: Implementation of a reliable tracking system to manage and monitor a...
...company specializing in property and business loans overseas. The website should support multiple languages and feature a multi-currency loan calculator, secure loan application processing, and user account management. Objectives: Develop a clean, professional-looking website using WordPress. Include key functionalities such as a loan calculator, multi-language support, secure application forms, and customer login areas. Required Features: Multi-currency loan calculator Secure application processing User registration and management Responsive design for all devices SEO-friendly structure Skills Required: Proficient in WordPress, PHP, HTML, CSS, and JavaScript Experience with financial services websites is a plus Ability to impl...
Thrilled to seek an e-commerce assistant with 3+ years experience for our thriving online retail business focused on clothing and accessories. The ideal candidate will have sharp skills in: - Product listing - Inventory management You will be entrusted with the responsibility of order processing and fulfillment, ensuring a seamless customer experience. Excellent customer service and support are fundamental to this role. Our goal is to ensure our product listings are accurate and up-to-date, and our inventory well managed. Your journey in online retail awaits with us!
I'm in need of an experienced US telemarketer for a cold calling market research campaign to gather feedback on Pool Service companies (business statistics, size, etc.) and software usage. Your tasks will include making calls, asking targeted questions, and gathering and reporting certain information in Google Sheets. Required: Availability from 9a-5p EST on 5/13 and 5/14, ability to make ~500 domestic calls from US cell phone/number. Key Responsibilities: - Conduct a series of cold calls to to pool service companies to collect data on their business statistics (size, etc.) and software usage (offering $USD incentive for participation) - Collect feedback on which specific Swimming Pool software they use, Net Promoter Score (NPS...
...efforts and expanding our customer base. Your main responsibilities will include prospecting, qualifying leads, and setting up appointments for our sales team. Key Responsibilities: - Understanding customer needs and offering solutions and support. - Researching potential leads from business directories, web searches, and digital resources. - Closing sales and working with the client through the closing process. Ideal Candidate: - Proven track record in both B2C and B2B sales, specifically in selling digital products. - Excellent verbal and written communication skills. - Experience in lead generation and conversion. - Strong negotiation skills, with the ability to follow-through on client con...
