Shaik B. Profile

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$50 USD / hour

bangalore,

india

$50 USD / hour

It's currently 4:50 AM here

Joined October 28, 2015

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Shaik B.

@SSB786

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(0 reviews)

0.0

$50 USD / hour

bangalore,

india

$50 USD / hour

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Customer Success and Sales Head

• Over 12+years of experience as Customer Success Manager with strong experience in Network Security and E-Commerce Industries. • 4+years of experience in USA, UK markets and 4+ years of experience in APAC & EMEA markets. • Strong experience in understanding the product and direct customer success initiatives at the forefront • Maximize company potential by aligning Solutions Engineering, Product Support and Product • Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams. • Work closely with our product management teams to help define a product enhancement and long term roadmap based on interactions with our customers and the industry in general • Interact with CISO/CIO/Director/Manager Level stakeholders and Engineers to drive value realization and conduct Quarterly and Executive Board Reviews

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Experience

Network Security Company

Dec 2017 - Present

• Globally responsible for Customer Success at AppViewX, this includes managing a globally distributed 20+ member team of highly skilled Customer Success Managers and Solution Engineers • As the overall Head of Customer Success, responsible to renew and retain over 10 Million USD in Annual Recurring Revenue across 140 customers • Drive EXPAND revenue (revenue from the current customer base), did approximately 50% in 2016, 75% each in 2017 and 2018, ensuring high customer satisfaction

E-Commerce Company

Sep 2016 - Oct 2017 (1 year, 1 month)

• Understand customer pain points and help drive escalations by coordinating between Product Management, Support groups, and other cross teams. • Ensure client satisfaction, account retention, operational efficiency and quality across Executive Programs and End User Programs service lines • Cultivate and expand existing business relationships through frequent communication and regular client interactions to ensure the clients’ needs align to their value plans

US Staffing Company

Jul 2012 - Sep 2016 (4 years, 2 months)

• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments. • Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. • Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.