Hi there,
I hope you're doing well.
I have read thoroughly your job details and I could say that I am an excellent fit for this position because of my work experience as Customer Service Specialist.
With over a year of experience as an Email Support Representative for a UK company, I have gained extensive knowledge and skills in responding to customer queries promptly and accurately via email, identifying customer needs, analyzing and reporting product malfunctions, developing customer relationships, solving customer issues, promoting products and services, maintaining job knowledge, reporting to supervisors, and forwarding unresolved queries to specialists. Additionally, I have more than 10 years of experience in the BPO industry as a Customer Service Representative and as a Fraud Analyst, where I have acquired excellent skills in processing the payments and withdrawals of customers, handling customer complaints, monitoring orders to identify any potentially fraudulent activity, and analyzing raw data to identify trends, patterns, anomalies, and other helpful information.
I would be pleased to discuss this opportunity further and am available for an interview at your convenience. Thank you for considering my application.
Sincerely,
Richie Balquin