Dear Sir,
I was excited to see your opening for a customer service rep, and I hope to be invited for an interview.
My background includes serving as a customer service associate within both call-center and retail environments. Currently, I am working as customer relation Associate at entertainment firm , where my responsibilities included handling customer Payments, Online activation - deactivation, upgrading package, Selling new service connection, Making sure that the technician are sent to resolve the technical issues, making subscription payment on time to signal provider and keeping good relation with the material suppliers.
Previously, I worked within two high-volume customer-support call centers for a major telecommunications carrier and a satellite broad band services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, service interruptions or cutoffs, repair technician delays/no-shows and equipment malfunctions). I consistently met my call-volume goals, handling an average of 56 to 60 calls per day.
I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking. Feel free to call me at +919731342285 (cell) to arrange an interview. Thank you for your time—I look forward to learning more about this opportunity!
Sincerely,
Shiva Prasad