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Customer support for UK for e-commerce shop - NATIVE UK ACCENT REQUIRED

$30-250 USD

Closed
Posted over 7 years ago

$30-250 USD

Paid on delivery
We are looking for UK customer support - 9 AM - 6 PM for eCommerce shop. Average calls daily - 4-5 calls - 5- 10 minutes in average Average chat requests daily - 4-5 (5-15 minutes). We sell technical products. UK accent is a MUST. Customer service skills are required. 2 days training is required before start Monthly budget - USD 250 for this volume.
Project ID: 12146387

About the project

8 proposals
Remote project
Active 7 yrs ago

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8 freelancers are bidding on average $242 USD for this job
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Being a customer service representative for around 8 years on multiple projects including AT&T, Symatec Tech Support, McAfee Customer Service, Checkmyflights flights reservation. Been trained to handle escalations, irate customers and been supervising and leading a team of 30 customer service representatives training them and coaching them regularly. I am fully available to work 8 hours if it is required. My command in English is impeccable and am the best in the field. If typing is required, I'm very proficient at replying promptly with a 117 words per minute typing speed at my arsenal. Being tech savvy, multitasking is a breeze as I can chat with around 6-10 people at the same time without a lag in response times. Notably, I've worked in chat projects for AT&T ConnecTech and AT&T Home Solutions.I've also trained people in customer service handling and handling different psychology of customers. I've also been in sales projects with AT&T if that will come as a requirement.
$250 USD in 3 days
5.0 (4 reviews)
3.3
3.3
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Hi there, I'm currently providing Customer Support to a UK company for 25 hours and I'd like to discuss the project with you! Do you want someone available from 9 - 6 pm GMT? Thanks, Sachini
$277 USD in 30 days
5.0 (1 review)
2.9
2.9
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Hi Sir I am good with UK accent as I have worked with T Mobile UK Campaign. I would like to know more about your technical services to be prepared for 2 days training. I would love to pass the voice test to match your requirements. I am available to work during UK time zone. I will make sure to maintain 100% Service Level Agreement :) Let's have a voice chat to get started, awaiting for your prompt response. Thanks & Regards G.M Sakhiya
$250 USD in 30 days
5.0 (1 review)
2.9
2.9
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Dear Sir/Madam I would like to submit a proposal for your project looking for UK customer support. I feel that I am the best suited freelancer for this project as not only do I have over 10 years experience in Customer service but I also have technical knowledge and consider myself to be a fast learner and I am an UK citizen. In previous work experience I have worked in face to face customer support as well as support via phone, chat and remotely. I have worked in management as well as staff positions and have the necessary knowledge and skills to provide the level service that is going to keep your customers coming back to you again and again. Moreover I consider myself to have strong communication skills, the ability to build rapport with customers, work well as a team, shows initiative, strong organizational skills, learns quickly and I pride myself on delivering a high quality service and producing high results in a timely manner. I would welcome the opportunity to discuss this project and why Im a great fit for it in more detail over chat or skype. Yours faithfully Ricky Fais
$155 USD in 3 days
0.0 (0 reviews)
0.0
0.0
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Hi We are a customer service company and are available 24/7 to cover all time zones. We can work for any number of hours per day and will be delivering the best quality customer service. We specialize in phone support, live chat and email support. We have been in business since 2010 and have worked with many companies from UK, Canada, US and Australia. Please get back to me so we should discuss further details. Best Kyle
$277 USD in 30 days
0.0 (0 reviews)
0.0
0.0
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Hi, I hope you are fine. I have been in talks with UK clients and lots of friends. So it won't be any issue in my point of view. Looking forward to have a conversation with you. Thanks
$200 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Dear Sir, I would like to offer our services for the customer support services required at your end. We have agents who have UK native accent and an experience of 2-5 years, please share the details of the business and also the e-commerce shop. For a detailed discussion lets have a chat. Looking forward to hear from you. Kind regards, Alex
$277 USD in 4 days
0.0 (0 reviews)
0.0
0.0
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I am a native English Speaker, I currently reside in Nashville. I have handled very similar tasks to what you have outlined in your job posting. I was a part of a customer support team that manned the live chat segment for the night shift. During my work as a live chat agent, I received quite an amount of training that I believe will be of utmost use if you hire me. I know how important customers are and I know how helping them find their way around the site, or helping them take advantage of certain features can lead to sales. My subtle goal is usually to make a sale, at the same time not jeopardizing excellent customer experience for visitors. I'm a very quick learner and so learning about your products and services within a short period will not be much of a tough task. I find it easy to build and maintain rapport with customers. My typing speed is 70 WPM your budget works for me. I can be available to handle this project 6pm to 12am every day and 10am to 7pm on weekends. I can deliver the 5-star technical support you're looking for and as well contribute to more sales for your business. Do contact me; I'm available to get started right away.
$200 USD in 3 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of ARMENIA
Yerevan, Armenia
4.9
22
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Member since May 30, 2012

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