Provided critical support to senior executives and project managers.
Collaborated with customers, vendors, staff and senior management of partner firms to make sure information was communicated effectively.
Resolved critical issues in deadline driven, fast paced environment.
Ensured timely resolution of any issue or project deliverable.
Conducted research, created project reports and developed presentations.
Created process improvements in workflow and documentation handling.
Scheduled meetings, conferences, itineraries and travel arrangements.
Prepared and analyzed expense reports to achieve cost savings.
Streamlined office operations, project processes and procedures to ensure productivity enhancement.
Created client database system to optimize billing, proposals and presentations.
Screened incoming calls, serving as first line of customer / vendor support, escalating critical issues to executives.
Designed Excel spreadsheets, tables, graphs and Power Point presentations.