Member Support Manager (Customer Service)
£18-36 GBP / hour
We are looking for an intelligent, experienced and thoughtful individual to be the first point of contact, support the team and help shape the careers of our 50k+ freelance members.
Skillset & Mindset
• Experience in customer service, support, engagement or online customer-facing roles
• Exceptional communicator with problem-solving skills
• Technically proficient with an ability to streamline processes (experience working with and setting up automated processes a bonus)
• Empathetic, confident, intuitive and proactive
Responsibilities
• Responsible for member-related queries including email enquiries and live chat to the point of resolution (must be able to respond to live chat as they come in).
• Act as the main point of contact for our members and help connect the rest of the team.
• Liaise with other members of the team to provide updates, forward relevant emails and support where possible.
• Manage the internal and external review channels.
Software and Tools
G Suite (Gmail, Cal, Drive)
Slack
Intercom (live chat)
HubSpot (project management)
Stripe (payment provider)
Structure
Our team is made up exclusively of freelancers located all around the world. We communicate on Slack, Zoom and email. Our remote setup works due to the team’s passion for our mission, our great company culture, exceptional communication and a proactive mentality.
Availability
All work takes place remotely. The Member Support Manager shall be available throughout the week to respond to enquiries during UK office hours.
This is an ongoing role comprising around 15 - 20 hours per in total. The role pays a fixed monthly amount to be discussed with the successful candidates.
Project ID: #29876341
About the project
38 freelancers are bidding on average £22/hour for this job
Hello, I hope you are fine. This is to express my interest. Well, I have all of the skills and experience that you’re looking for and I’m confident that I would be a good fit in this position. I am a full time freelan More
Hello, I am a polished, professional customer service rep offering: • An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyal More
Hi there, US/UK Experienced CSR. I just read your job posting and it sounds like you need an expert customer service representative who can boost efficiency, create a wonderful customer experience and be someone you More
Customer Service Support Is One Of My expertise I Read Your Project Carefully. And Its Peak My interest And I Would Like to Assure You That I Can Handle This Task In Amazing Way.I am Experience in customer service, su More
Hello There, I have read your project description and very excited to work on this project. I am a professional data entry operator and experience in virtual assistant / customer support. I will provide you quali More
Hi i'm interested in this position due to the fact that it's a fixed role and pay.i live in the czech republic and will be glad to be part of this project.
Hi! I am interested in the job post. I have experienced in customer service and can work 15-20 hours per week. I am available to work from 6:00 PM to 12:00 Midnight. I will be happy to discuss my qualification in an in More
Hello, I have experience working with multiple teams at different locations, acting as point of contact and customer service in an MNC. I would be happy to discuss and provide more details of my experience. Looking fo More
I am having experience in handling the customers over mail, chats and phones. For customer support executive serving customers should be the main focus of the employee.
Hello, I am excited to place a bid on this project as I believe I can handle the described tasks smoothly. With 2 years of experience in the same role for an international company (Emirates Shipping Line Agency) I am c More
Hello, Greetings! I would like to introduce our organization WNC, which specializes in customer support and service operations. Our centers are located in Bangalore and Tirupati, India. Our team has experience in bo More
Professional with 20 years of experience in the Customer Service and Customer Experience, Commercial and Aftermarketing areas, working in strategic management positions for the past 11 years, in national and multinatio More
Dear Employer, I am an "Expert Virtual Assistant". ★BBA (Finance), MBA(Finance), CMA. ★9 years experience as Data Entry Operator ★Expert in MS Office, Excel Spreadsheet, Google Sheets, Advanced Excel (Pivot, Lookup, v More
I have over 15 years customer service under my belt. I have a good command of the English language and a great multitasker.
I am a highly skilled, experienced Quality Manager with an extensive background in Operations Management, Quality Assurance Management, and Customer Service. I am highly inclined toward people empowerment and motivatio More
i have worked as technical support for many devices for us company also as a customer support to top uk insurance company.
