Arvin M.

I am a highly skilled, experienced Quality Manager with an extensive background in Operations Management, Quality Assurance Management, and Customer Service. I am highly inclined toward people empowerment and motivational coaching. I have seen this opportunity that I can hugely contribute to your organization. I have been in the customer service industry for 13 years. I have been exposed to technical support staff, customer service escalations, Trainer, quality manager, and currently as an Operations Manager. My primary focus is client interaction with quality reporting and people empowerment skills through one-on-one coaching and motivational round table discussions. Six Sigma concepts support the main structure of my work application. I am inclined with customer satisfaction as the primary driver to achieve success in every service provider or retail business. Supported by Six Sigma concepts and practices, I can significantly contribute to your institution’s growth and development. I can be one of the resource persons that your company can fully utilize.