Hi there, I am a Senior Salesforce Consultant, Solution Architect, and Developer with 9+ years of experience in Salesforce. I can certainly help you out in this. I have hands-on experience in Computer Telephony Integration (Twilio & SMS Magic) for Salesforce. I can Integrate using CTI with over 10+ Cloud Phone Systems, Desk & Enterprise PBX's. I can build and integrate CTI systems with all versions of Salesforce, I can also provide a base to create customizable softphones integrated with the Salesforce console itself.
Using Twilio & SMS Magic for Salesforce, I can do all kinds of fun stuff, such as the following.
- Real-time Call Analytics Dashboards, Call Tracking, Call Monitoring
- Call Recording & Call Reporting
- Lead Management, Lead Distribution & Lead Enablement.
- Customer Service, Support and Inside Sales Software.
- Send customized SMS messages to Leads and Contacts associated with a Campaign.
- Message one on one with Contacts from their Salesforce record page.
I have Integrated Twilio, PBX, 3CX softphone, and Avaya with Salesforce. I have worked on Salesforce Integration using CTI with over 8+ Cloud Phone Systems, Desk & Enterprise PBX's. I can build and integrate CTI systems with all versions of Salesforce. I have delivered two way connection for text messaging Twilio.
I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone call to discuss the project further.
Thanks