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CRM for Customer Support Department

₹12500-37500 INR

Closed
Posted almost 8 years ago

₹12500-37500 INR

Paid on delivery
Hi We need a basic application designed to handle the following Operation - 1. Customer calls at our Support Phone Number, the phone automatically disconnects and sends a sms to the customer saying " Thank you for connecting with us, our Support Executive will call you shortly" 2. The Phone number and Time of the call is automatically reflected on our Application Dashboard. 3. Our Support Executive can call to that Customer's Number through his Desktop using our [login to view URL] application records the day and time of the call. 4. After resolving the Customer's issue, our Support Executive can fill a brief detail about the conversation/issue. 5. Since my customers are from multiple countries therefore,Cloud Telephony/VOIP integration may be required. There will be various types of logs & reports that will reflect on the reporting section of this application, but that is secondary in nature. I need a crisp & simple application which everyone can use. Freelancers with previous experience in developing such applications will be preferred.I am open to Open Source Solutions as long as it solves my purpose,feel free to ask if you have any questions.
Project ID: 11127316

About the project

20 proposals
Remote project
Active 8 yrs ago

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20 freelancers are bidding on average ₹51,523 INR for this job
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Hello We have checked the requirement and specifications. You can ask us any questions if you have. Sri Technocrat will provide fully interactive application for your project. The timeline and total cost for development is stated along with the bid. During development period, the application would be visible on one of our test servers. Sri Technocrat have professionals in the fields of graphic designer, site management and programming. Thanking you for considering Sri Technocrat as a partner in development. With Regards, Sri Technocrat
₹61,111 INR in 30 days
4.7 (66 reviews)
7.5
7.5
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Hi NAVEENBARTHWAL, Thank you so much for your positive response! I have read your job description carefully and i believe that i can do your work in timely manner. Our primary focus is to ensure that our customer succeed in to their goals. We carefully analyze our customer's needs and objectives and deliver them a worthy solution. Our success measurement criteria is tied with the success of our customer. Can we discuss now? "Thanks"
₹70,000 INR in 45 days
5.0 (37 reviews)
6.7
6.7
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I already have a complete and mature CRM Application, which have all basic and special modules, to complete your requirements. I can show you demo as per your request.
₹40,000 INR in 1 day
4.8 (214 reviews)
6.9
6.9
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Thank you for your invitation. But we don't have any direct experience of handling that kind of project. So may be we are not the right person for this job.
₹44,444 INR in 10 days
4.9 (51 reviews)
6.2
6.2
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Thank you for reviewing my qualifications. I am a high-level programmer and who prefers to work alone. I do not outsource any projects in order to maintain quality control. I provide free project support from beginning to end of every project. We can maintain strong communication throughout your project by way of phone, SMS, email or any chat system you prefer. I typically take on only one job at a time so that your project receives special attention and is completed in a timely manner. !! Ready for Trail Job to proof my skills !! I have experience in Web Development around 11+ years with expertise on Java, PHP, MYSQL, SugarCRM, vTiger, WordPress, Opencart, Magento, Drupal, Codeignitor, Cake PHP, Laravel, Node js, Angular js, HTML, CSS, JavaScript, Ajax Development etc. Bitcoin and API implement from multi type exchange. My service are like development of Drupal, Wordpress, Codeignitor web application, creation of new website, make website sites responsive. Each last job have been done with quality and bug free. My mission and objective is give such service to clients so that he want more with you. Why you should hire me? - Availability- 45 hrs/week Flexible with All Time Zones. - Quality Service under your budget. - Quality Online Support. - Reports- Daily Detailed Reports, Weekly and Monthly Reports with needed everything.
₹33,333 INR in 10 days
5.0 (12 reviews)
4.8
4.8
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Hello my friend, I have a small company with enthusiast and efficient professionals who are providing B2B best solutions. We specialize in Designing Business applications, ERP, CRM, Goal Management, inventory tracking, employee tracking and payroll software for small to medium sized companies. We can deliver you an efficient bug free solution in minimum time possible, You can check our reviews of clients we already worked with :). We never compromise on Quality and go extra miles to make our clients Happy and Satisfied. We can make the Software customized exactly according to client's requirements and With an excellent interactive, attractive and Easy to use GUI for User benefits. My Experience includes CRM for YZC company Singapore, ERP for electrical equipements installation and distribution company Pakistan (only distributor of General Electric in Pakistan), Hospital Management system and ERP for Sweets and bakery production Company.
₹250,000 INR in 10 days
5.0 (5 reviews)
4.2
4.2
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hi, we can make it based in vtiger crm and asterisk (if you not use it yet). CRM will connect to crm, crm will send sms by actions of schedule, you will have Requests module to track customers requests. crm will have dashboard and you will be able to have widget according call's time
₹44,444 INR in 15 days
5.0 (1 review)
3.8
3.8
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Hello Naveen - thanks for the invite. (Quote provided is subject to change after I get to understand the existing application better) May I get to know more about your application before I can proceed to propose the solution. At a high level, this seems to be a telephony integration (which we have had experience with in MS CRM, and bespoke apps). Would be great if we can connect to make me understand more about your application and requirement. Thanks, Regards, Rajesh Menon
₹27,777 INR in 10 days
4.8 (2 reviews)
3.9
3.9
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Hi, Firstly, thank you for inviting us and give us an opportunity to bid on this project. We have done a number of CRM development work. As we discuss later we can share the list with you. We are basically a software company working on Open Source only. We work on SugarCRM, VTiger, and other CRMs. After studying your requirement we have placed our bid. We definitely have certain queries which we would like to discuss with you in detail. Kindly revert back to us. We are anxiously waiting for your response.
₹72,222 INR in 45 days
5.0 (10 reviews)
3.8
3.8
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Hello sir, Greetings of the Day !!!!! I have gone through your requirement and i am pretty sure about that i can give you better solution with best market price, i have done similar kind of project like your current one’s, Lets move forward the discussion via PMB Thanks Ranabir.
₹50,876 INR in 10 days
4.9 (3 reviews)
3.1
3.1
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Hello Sir, Understood your requirement. Ready to start. We can use Suitecrm which is opensource CRM and handy to use. Any non technical users can use this application easily. Let me know when to discuss further on this project. Regards, Sachin
₹35,555 INR in 15 days
5.0 (2 reviews)
1.9
1.9
User Avatar
PHP,PDO, Core-php, CakePHP, CodeIgniter, Laravel, Yii, Mysql, HTML, HTML5, CSS, JavaScript, Angular js, jquery, AJax, Joomla, E-Commerce Wordpress, Woo-commerce, Open-cart And BUG FIXING etc. When we work for clients really feel happy because we like to work for clients to give them good services and quality in works. You just message us And feel free to discuss your requirements after that we start your task. We don't keep clients in waiting. Thank you for spending your valuable time for reading proposal. We are looking forward to contribute to your success. You dream it. We will be with you all the way to complete our project as needed
₹27,777 INR in 20 days
5.0 (2 reviews)
1.9
1.9
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Hello, I see all you requirement and I will advise you to go ahead with Salesforce where you can track any kind of calls, send emails to your customers, can generate reports with itself, can check progress of each and every employee and the work done by them on any day, can track and maintain there database, your employees can handle your customers more effectively. You can use mobile app provided by salesforce itself to make your business on the go and what not. I will recommend you to please take a look at least to salesforce and you will found me good on this advise. I bet, Its a best CRM using by a large organisations to handle their database of company along with their customers. Let me know if you need any help.
₹13,888 INR in 1 day
3.8 (1 review)
1.6
1.6
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Hello I have read the job description posted by you. I would request you to trust in my abilities, and offer me the responsibilities of the project. I would assure you that you will never be disappointed. We can even have a deal if everything goes fine. To tell more about my self: We are a company based in Bangalore, India by the name UNITEC. We are a 10 seater company and specialize in working solely on Freelance work with utmost dedication. Our employees are skilled in various disciplines like customer service, content writing, article writing, Web Design (HTML, CSS & Wordpress), MS Office, Photo Shooting, Photoshop, Illutrator, CorelDraw, Data Entry, 3D Modelling, Video Production Etc... and are capable of taking up any work which falls under these skills. We work to deliver the best in quality services and deliver the completed work in time. We are highly interested to associate with you and render our services to you with the best level of quality and punctuality. I would be very grateful if you can offer us the responsibilities of the project and improve our reputation here in Freelancer. Hope to hear from you soon. Thanks in advance With Regards, Sathya Narayana Singh . J (C.E.O @ UNITEC)
₹27,777 INR in 10 days
5.0 (2 reviews)
1.3
1.3
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Hi! Regarding your project, I have a great interest in this matter. I'm a web-developer with more than 4-years experience. A few examples of my work you can see in portfolio. If you require any further information I will be happy to let you have it on request. Looking forward to continued cooperation! Have a nice day!
₹38,888 INR in 40 days
5.0 (1 review)
1.4
1.4
User Avatar
A proposal has not yet been provided
₹27,777 INR in 10 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of INDIA
New Delhi, India
5.0
33
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Member since Dec 21, 2013

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