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Tech Support Agent

$2-8 USD / hour

Closed
Posted over 3 years ago

$2-8 USD / hour

Hi, This project is expected for a long term job. I’m looking for a tech Support agent with tech backgroud, good English Level, Customer Service and good at learning. If you are interested in this selection process, please share me your background and work experience related with this project. Plus point: Imagine you have an angry client that tells you that they receive a 404 error message on a page. Please add your reply below your post. Any questions, let me know.
Project ID: 29064606

About the project

47 proposals
Remote project
Active 3 yrs ago

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47 freelancers are bidding on average $6 USD/hour for this job
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Hi sir i am experienced in customer support I will reply to that customer"" Sorry for this inconvenience but this is the issue in server that will be resovlved within 24 hours Thanks"
$6 USD in 40 days
5.0 (12 reviews)
5.6
5.6
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Sir, I have 7 years experience in this relevant task. I am a professional freelancer. I will do your task within your budget. So you can select me as a right freelancer. Please hire me. Thanks
$2 USD in 40 days
5.0 (46 reviews)
5.5
5.5
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Dear Sir/Madam, Please accept my sincere applogize for the inconvenience caused. There is a glitch and the team is on it. It will be fixed as soon as possible. I hope you understand. I will let you know as soon as it get fixed. Thank you. Greeting. Above is my response to the angry and frustrated client. I have been dealing with such clients for years now, I am a professional tech support agent and have been dealing with the clients from US and Canada for 3 years know with one of the leading Canadian based company. Here my job description is, Job Description:  Logging and processing support calls and Chats  Installing and configuring computer hardware, software, systems, networks, printers and scanners  Planning and undertaking scheduled maintenance upgrades  Setting up accounts for staff, ensuring that they know how to log in  Solving password problems  Talking to clients and computer users to determine the nature of any problems they encounter  Responding to breakdowns  Investigating, diagnosing and solving computer software and hardware faults  Supervising junior technical staff  Maintaining records of software Looking forwards to hear from you. Regards Jawad Ahmed K.
$8 USD in 40 days
5.0 (3 reviews)
2.9
2.9
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Hello Sir. I have experience in technical support specially in Windows server and windows desktop and networking. I am in IT field since last 15 years. I have strong troubleshooting skills in solving problems of network as well as Windows. According to my opinion, in this situation I would say, "I apologize for inconvenience, we are upgrading our servers, it will be upgraded in 2 hours." I am quick learner also, as I I am in technical support so we have to update our self. I hope my skills are suitable for your project. Regards Vikas Madan
$4 USD in 40 days
5.0 (1 review)
2.9
2.9
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Hello Dear, I am Professional IT Expert with 10 plus years of experience in Microsoft Office, networking, cisco, servers, technical support, emails security Firewall (Juniper, Fortigate) support and service to clients and customers. I am hands on experienced on Hikvision NVR/DVR installation & configuration, windows servers, exchange server, office 365, VM Servers, Juniper firewall setup including webfilter, content filter, traffic monitoring, VIP, IPsec VPN, Open VPN, SSL VPN, Traffic shapping etc. Expert in LAN, WAN, Vlan, dhcp, DNS, Email, AD, HyperV, VMware, sinology, cisco packet tracer, complete firewall configurations & Management, python, cisco packet tracer, networking planning & design. I have complete IT infrastructure knowledge and good basic to advance level of knowledge on ports, protocols, cisco etc. A 404 error is often returned when pages have been moved or deleted. ... 404 errors should not be confused with DNS errors, which appear when the given URL refers to a server name that does not exist. A 404 error indicates that the server itself was found, but that the server was not able to retrieve the requested page. Please feel free to chat and contact me. Thank you. M kmr
$7 USD in 50 days
5.0 (4 reviews)
3.0
3.0
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Hello I am very passionate about this kind of work.I have worked on several types of projects of this kind, which explains that I have a good experience in this field since 2016 I am counting on you so that we can work together. you are completely right, but nothing serious it is very simple to solve that, I copy on you so that we can check together and do the necessary so that this message does not appear any more soon.
$4 USD in 40 days
5.0 (3 reviews)
2.8
2.8
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Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint. Experience with CRM software, in particular Zen Desk, Salesforce, and Live Agent. 404 error message on a page
$5 USD in 50 days
5.0 (2 reviews)
2.2
2.2
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Having worked across customer service for several years I feel I would be a valuable asset to your team. I have a wealth of experience when it comes to providing first-class service and resolving any queries or issues that might arise with customers. I am a native speaker in both languages, Spanish and English. I lived in the United States for 25 years so I pretty much know the culture. I am a perfect fit for this job because I am a fast typist and a fast learner. I can type up to 60 wpm. I have worked in customer service for twenty years in which eight of those years were in a bilingual call center and 4 years working from home as a freelancer. For 2 years, I provided customer service as a part of Walmart's email team helping customers solving issues with their online orders. Then, I was transferred to the Virgin Mobile voice campaign, and once the Virgin mobile campaign closed, I was transferred to the email and chat team of Toys R Us, since they saw my commitment and great people skills. I have worked for Target's chat team, as well. I have dealt with angry customers that ended up being very pleased with the service I provided. My job is my priority. Hello, Thank you for contacting us. We are sorry to hear that you are getting Error 404 on your website. Let me go on ahead and assist you with your issue. The reason you are receiving the error message 404 is because the content that you are trying to browse is no longer available or it was moved to another URL.
$5 USD in 40 days
5.0 (5 reviews)
2.3
2.3
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Previously experience dealing with customers. I speak both English and Spanish. If it is a WFH position, I could do it, I could for for you.
$5 USD in 8 days
5.0 (1 review)
2.2
2.2
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Hello, I am interested in your job offer. Please contact me as soon as possible so we can discuss about it. Best regards, Jasenka J. Dear Customer, Thank you for contacting us. I am sorry that you experience this trouble. Please send me the screenshot so that I can see and bring a solution to you. Best regards, Jasenka M Customer Support
$6 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am an enthusiastic, results-oriented Network and Infrastructure Professional with 5+ years of experience, handling a variety of assignments in the IT & Service Industry (Network Infrastructure & Security). I have done various certifications ( CCNA, MSCE, ICNS|CCSS). Key Network Skills & Security Products Experience : • Firewall – Checkpoint, Cisco ASA • IPSEC and SSL VPN • cisco Switches – 4500, 2900, 3650 • Intrusion Detection & prevention – Cisco, Checkpoint • Switching: Vlan, Inter Vlan, Stp, Vtp, Ether Channel, Switch Port • Configuration and troubleshooting of routing protocols OSPF, RIP, EIGRP • Setup of security implementations (Filtering Tool ACL, route map, port security.) • Well versed in the operations, configuring, and troubleshooting of various issues in Checkpoint and Cisco Devices. • Checkpoint IPSec VPN Blade, Application & URL filtering Blade, IPS Blades It would be a pleasure to work with you. Thanks
$8 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am interested in your job offer. Please contact me as soon as possible so we can discuss about it. Best regards, Jasenka J. Dear Customer, Thank you for contacting us. I am sorry that you experience this trouble. Please send me the screenshot so that I can see and bring a solution to you.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am Tchaikovski, I read the description of your offer, I think I am the ideal person for this position, so I would like to inform you that I am very interested and would be happy to put my experiences at your disposal. With more than three years of experience in customer service. I speak English, French, Spanish. I have worked for bitrix24 as a sales agent for a year that was an insurance campaign, also for world disney as a customer service agent. I am eager to learn new skills Please contact me for an interview as soon as possible. to answer the customer i'll say that i'm happy to assist you,and may you please try to refresh you page pressing F5 in your keyboard .
$6 USD in 45 days
0.0 (0 reviews)
0.0
0.0
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My names Lola im good with people and helping them understand and i learn fast as well. Customer Service, Hi, Thank you for letting us know. I understand coming across this 404 error can be frustrating. Don´t worry we will resolve this issue shortly. I will provide an email for you when we do. If you have any more question feel free to contact us back.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Based on my experience as a customer service representative for almost 3 years, I do believe I have the skills needed for the job. I am willing to work full-time. Hope to hear from you.
$7 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I’ve been working for the past year as a translator, writer and i have experience in customer service. To generally describe myself, I would say I’m a hard working individual that has gained a lot of skills over the years. I’m now looking to take my career to the next level. Reply to the angry customer: Dear Customer, So what you are saying is you received a 404 error message on our page. I understand you are frustrated, please calm down so i can help. I am sorry you've had a bad experience. We are going to solve this problem as soon as possible. Thank you for letting us know about this situation. We are going to write you back when the problem is solved.
$5 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I will be listening to customer query very patiently. I will empathize with customer adn will guide o check for the communication with the server , will check for DNS resolution, will check for port communication and will address th issue for customer. Hello, I have 14 years of IT experiance. I am good with customer handling. I am working for MNC in tech support profile as Senior Escalation Engineer. I will do this work very efficiently. Thanks Sanjiv
$8 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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I have 10 years of experience in different support roles : printer, application, networks data, operations, ESA and SDN. I have supported clients from uk/americas and asia pacific in 24/7 environment. If an angry customer calls me for the issue he is facing, I will carefully listen to him patiently, collect all the information relevant to address the issue empathize with him and inform the resolution if the resolution is available immediately or if the resolution will take time, with customer's permission either ask for more time on call or will inform the customer that it will take time and I will get back to him later that day at a specific time.
$8 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hi I’m shradha, I have completed my BE in computer science engineering and have 2 years of experience in email and chat support. I have good communication skills and high patience with makes me highly suitable for this job. To answer your question, I would reply to customer saying , I’m sorry for the inconvenience you are facing right now. Please be assured that you are our priority. I’m working on the issue right now and will update you soon.
$6 USD in 20 days
0.0 (0 reviews)
0.0
0.0
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Hello, I can offer you more than 10 years of computer repair support, on site or online, with TeamViewer, chat, phone, zoom, etc. I can diagnose and give real solutions to most computer problems. The 404 error can be fixed sometimes by clearing cookies and cache. My English and Spanish are 100% native. I'm a fast learner and computer savvy. Cheers Thank you.
$4 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Bogotá, Colombia
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Member since Oct 12, 2018

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