Customer Service / Call Centre

$250-750 USD

Closed

Posted

12 days ago

$250-750 USD

Paid on delivery

Looking for 4x South African round the clock customer service / call Center VA’s They will just need a headset (we can buy), Fast internet connection (we will supplement), and a working laptop/computer to do the job. HubSpot Experience Preferred Need to cover all hours of the day and the weekends. This is a remote position for a US Based Company 1st - VA to work 7a-3p CST weekdays, 2nd - VA to work 3p - 11p CST weekdays, 3rd - VA to work 11p-7a weekdays, and 4th - VA to work weekends, take calls for both days Option 1 - 2x VAs to work part time, where one does all day Saturday and one does all day Sunday. Option 2 – 2x VAs to work 7-3, 3-11, 11-7p CST to rotate weekends and have every 3rd weekend and get paid extra for each of those weekends. Duties: (1) answering the phone on the first ring, booking appointments in HubSpot, and transferring calls, when necessary, (2) placing immediate outbound phone calls to new leads or new people who have scheduled online telling them thank you and confirming some additional details and entering it into the system, (3) manning the live chat feature of multiple websites (rare that people use it), (4) emailing/texting folks to remind them about upcoming appointments or working cold leads [during phone downtime] (5) sending thank you notes and notes to neighbors, (6) working on other administrative or research tasks as assigned. Requirements: Experience in customer service and answering the phones Great English – Written and Oral skills some selling over the phone or selling using a CRM experience is preferred ALWAYS talking with a smile!! - needs to be heard through the phone. Reliable internet connection and computer Ability to start right away. Why Join Us? Be part of a team that values innovation and dynamic growth. Enjoy the flexibility of remote work within the US time zone. Engage in diverse tasks and projects that broaden your skill set. Contribute to a company that's committed to excellence and strategic development. Monthly bonuses paid for hitting performance metrics that can be 1000-4000 rand per month additional.

Project ID: 38081935

About the project

25 proposals

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Active 5 days ago

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25 freelancers are bidding on average $490 USD for this job

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support to clients using softwares including Zendesk, Gorgias, Slack, Tawk, Outlook, Facebook, Live Chat, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

$250 USD in 7 days

5.0

(3 reviews)

4.2

@AmazingEngr76386

As an experienced professional, I've sharpened my skills in project management and across marketing, strategic planning, and data analysis which are all crucial to a successful call center operation. My previous roles in leading cross-functional teams and delivering complex projects on time and within budget equip me well for the task of ensuring uninterrupted coverage of customer service tasks round-the-clock as per your needs. My familiarity with HubSpot, including appointment booking and transferring calls, aligns perfectly with one of your key preferences. In addition to the core call center duties you've mentioned, my experience in B2B and B2C selling over the phone or by utilizing a CRM system can prove invaluable in bringing in new leads. Furthermore, my excellent Oral and Written English skills are supported by years of experience that have taught me the value of always speaking with a smile! This skill has been enhanced through 'smile' trainings offered by my previous employers—welcoming and calming prospective customers as soon as our conversations started.

$500 USD in 7 days

4.8

(1 review)

4.3

@ajeshjanardanan

Hi Lee-Ann P., How are you doing? As a professional developer with expertise in Customer Service, Phone Support, Sales, Call Center and Hubspot, I eagerly anticipate the opportunity to complete this project for you. Please drop me a message to discuss the project detail. Thank you for considering my services.

$250 USD in 6 days

0.0

(0 reviews)

0.0

@eltidon27

Hi there! My name is Ma. Girlie Alberto from Philippines. I am a Freelance Project Manager for telemarketing freelancers here in the Philippines. I saw your job posted and I'm very interested to offer our services. We are more than 5 years in the BPO industry now and we handle different campaigns from US and UK. We have expertise in cold calling, Outbound and Inbound B2B and B2C sales, Appointment setting, Lead Generation, Customer Service, and Virtual Assistance and Data entry. Our clients are very satisfied with our services because we drive more sales to their campaigns. We can work remotely or virtually, we have reliable internet service, we have our dialler and we have a rock star team ready to work for you. We are looking forward to hear from you soon! Have a great day! Thank you..

$500 USD in 7 days

0.0

(0 reviews)

0.0

@malasanroshka412

With over six years of experience in customer service and sales, I am accustomed to handling a variety of tasks with a strong focus on client satisfaction and seamless communication. My skills in managing budgets, handling financial documents, as well as my strong organizational and time-management skills will be incredibly beneficial in this remote call centre position. I am a South African native with excellent written and oral English skills that is easily understood and appreciated by clients across borders. My ability to speak with a smile has been an asset when dealing with customers over the phone, ensuring their comfort and confidence while we both engage in delightful conversation. As someone who has worked extensively with HubSpot, I am well-versed in promptly answering the phone, booking appointments, transferring calls when necessary, as well as placing outbound calls to leads. Additionall

$500 USD in 7 days

0.0

(0 reviews)

0.0

@tomatracy

Dear client, as an experienced virtual assistant who's well-versed in delivering exemplary customer service, I'm confident that I have the skillset to excel in this role. Whether it's answering the phones with a smile, booking appointments, or placing outbound calls, I understand the importance of making every interaction count. I have a firm grasp of English, both written and oral, and my previous 3-year experience working with CRMs like HubSpot will enable me to hit the ground running for your organization. What sets me apart further is my ability to adapt to changing work hours. Being adept at working in different timezones has developed my flexibility and enabled me to provide round-the-clock support. Additionally, my proficiency in other administrative tasks and my willingness to take up new challenges aligns with the variety that this role offers. Most importantly, I'm passionate about bringing order to your business, ensuring its smooth functioning behind the scenes. Moreover, being result-oriented and having an eye for detail enables me to meet performance metrics consistently and earn those monthly bonuses which is a great motivation for extraordinary work for an organization I so much believe it. Choose me as a valued addition to your team aspiring for excellence and growth. Let's make milestones together. Warm regards, Tracy.

$250 USD in 7 days

0.0

(0 reviews)

0.0

@victor0265

With over three years of remote work experience under my belt, I bring proven skills in customer service and call center operations as a valuable addition to your team. Having honed my skills in journalism and content writing, my ability with verbal and written communication is second to none, making me confident in delivering the much-needed customer satisfaction which your company thrives on. Working in tandem with your internationally diverse schedule is not a hassle as I've spent part of my work career outside South Africa, dealing with different time zones. Besides, having a reliable internet connection and a personal business-space setup means I am more than capable for this round-the-clock role. HubSpot has been my go-to CRM for years ensuring that I will hit the ground running without breaking stride. My adaptability and willingness to jump in where needed make me the perfect candidate for those rare occasions when you need me to man the live chat feature of multiple websites or perform administrative tasks. To further entice you, I have experience sending thank you notes and notes to neighbors and even cold leads when phone activity is low, ensuring nothing is wasted even when it seemingly is. Here's to an excellent fit!

$500 USD in 7 days

0.0

(0 reviews)

0.0

@pallavisharmar59

I am working as a CSR in a law firm for US clients. I am handling inbound and outbound calls. I Carry 4 years of experience.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@Sumombd

Dear Hiring Manager, I am writing to express my interest in the Customer Service position. With over six years of experience as a Customer Support and Sales Representative in a Canada-based ISP company, I possess the skills and dedication necessary to excel in this role. My experience aligns closely with the duties outlined in the job description. I have a proven track record of providing exceptional customer service over various channels, including phone, email, and live chat. I am adept at resolving customer issues promptly and efficiently, handling billing inquiries, and providing product information. Additionally, I have proficient knowledge of HubSpot and have a solid understanding of CRM systems. My ability to multitask, coupled with my excellent written and oral English skills, makes me well-equipped to handle the responsibilities of this role, including answering calls, managing appointments in HubSpot, and engaging with customers through live chat. I am highly reliable, with a fast internet connection and a dedicated workspace conducive to remote work. My proactive approach to problem-solving, coupled with my commitment to ensuring customer satisfaction, makes me a valuable asset to any team. I am eager to bring my skills and enthusiasm to your company and contribute to its continued success. Thank you for considering my application. I look forward to the opportunity to discuss how my experience aligns with your needs further. Sincerely, Md Sumon Hossen

$650 USD in 7 days

4.6

(1 review)

0.0

@Dolly296

Hi. I am interested for this role. I have good experience in call centre and I can deliver this work and fulfil all requirements.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@sampathbheema3

I'm a proven customer service representative with 7 years of experience. I strongly believe that customer service can make a business.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@ishwar700701

Greetings, We're thrilled to offer our expert South African customer service VAs to cover all hours of the day and weekends for your US-based company. Equipped with laptops and fast internet connections, our team is ready to excel in HubSpot and provide exceptional service to your clients. From booking appointments to manning live chat and conducting outbound calls, we ensure every interaction is handled with professionalism and a smile. With extensive experience in customer service and sales, our VAs guarantee great English skills and a commitment to excellence. Join us to enjoy the flexibility of remote work, diverse tasks, and monthly bonuses for hitting performance metrics. Let's collaborate for innovation, growth, and success. Please lets get in touch for detail proposal on every aspects of your project, as we have character limit of 1500 character here only. so its not possible to cover every points in this proposal. Thank You

$675 USD in 7 days

0.0

(0 reviews)

0.0

@EightVeer

With my extensive background in management consultancy and strategic innovation, I am keen to offer my skills to advance your company's customer service operations. I understand the vital role that an efficient, friendly, and well-spoken virtual assistant plays in ensuring customer satisfaction and retention for a US-based company like yours. For this reason, I believe my telephone communication skills honed over many years - which also include experience selling over the phone via CRM systems - can significantly contribute to your call center team. Moreover, my ability to build rapport with clients quickly and attentively will be valuable for quickly addressing and resolving their concerns, booking appointments promptly with HubSpot, and most importantly making them feel heard and valued. I am also well-versed in managing the live chat feature of multiple websites as well as administrative tasks including emailing or text messaging reminders to maintain customer engagement. My dedication is evident through always communicating with a smile, even if it's felt through the phone. Lastly, being a diligent professional who appreciates the value of punctuality and reliability I will ensure seamless coverage of all shifts assigned to me including weekend duties.

$500 USD in 21 days

0.0

(0 reviews)

0.0

@Nurdarwisyah0411

I bring extensive experience in customer service, sales and CRM implementation, enabling us to deliver results-driven solutions tailored to your business objectives. Communication Excellence: I prioritize effective communication and interpersonal skills, ensuring that every customer interaction leaves a lasting positive impression. With a proven track record in sales support, I am committed to driving revenue growth and maximizing sales opportunities for your business. My commitment to reliability and professionalism ensures consistent support and performance, contributing to the success of your business.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@UBTIS

As CEO and founder of UBTCALL, UBTIS, and UBT since 2014, my mission is to lead a team providing comprehensive call center services. From customer service management to business acquisition, we cover all aspects including retention, refunds, and online payments. Our expertise also extends to technical support and remote assistance, ensuring seamless operations 24/7. We offer qualified virtual assistants for administrative tasks and call, email, and scheduling management. Specializing in telesales, telemarketing, and B2C and B2B lead generation, we focus on both inbound and outbound strategies to meet all client needs. Operating globally in the UAE, Morocco, and Spain, we manage significant international accounts with a full-stack developer team overseeing over 7,000 websites. Our digital marketing expertise ensures remarkable ROI through email, SMS, and social media. With a multilingual team fluent in French, Spanish, English, Italian, German, Arabic, Dutch, and Portuguese, we serve a diverse international clientele. Committed to providing uninterrupted service, our teams operate 24/7 with a dedication to excellence.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@Tehseen294

I am ready for the South African customer service role. I've done this kind of work before, so I know how to help customers and use computer systems like HubSpot. I'm good at talking with people and always have a smile in my voice. My internet is fast, and I have a reliable computer. I'm available to work any shift, any day of the week, so you can count on me to cover all hours. I'm ready to start right away.

$250 USD in 30 days

0.0

(0 reviews)

0.0

@barbara274

I achieve whatever I put my mind to that includes your work . I bring my best foot forward to ensure results are satisfactory.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@tandile5

Dear Hiring Manager. I am a South African and is based in the country. with a 7+ years background in technical support, call center and customer service, I am confident in my ability to meet the demands of this role and contribute to the success of your organization. Throughout my tenure at WNS (BPO), I served as a Technical Support Representative for Telkom, where I assisted customers with internet connection issues, including setting up ADSL and fiber optic routers, troubleshooting routers, and managing email and alias setups. Additionally, my recent role at ISON Xperiences (BPO) involved providing fiber customer service and technical support to Vodacom customers, further enhancing my skills in customer interaction and technical problem-solving. Throughout my career, I have prioritized customer satisfaction and ensured prompt and professional assistance to address customer inquiries and concerns. I hold qualifications in English language proficiency and call center operations, which have equipped me with exceptional communication skills, both in spoken and written forms. This proficiency enables me to engage with customers effectively, conveying information in a clear, articulate, and professional manner. Additionally, my English accent is characterized by its cleanliness, audibility, and neutrality, ensuring that customers comprehend me effortlessly and without any preconceived stereotypes.

$500 USD in 7 days

0.0

(0 reviews)

0.0

@obianuju2

I am excited on the opportunity to contribute to your team. Currently, as a finance and admin Manager at Urban and Trendy Dry Cleaners, I have successfully implemented a CRM system that boosted customer satisfaction and developed strategies. My role involves collaborating with cross-functional teams to understand customer needs, leading to a significant increase in cross-sell opportunities. These experiences have honed my ability to manage client relationships effectively. Previously, as a Customer Service Representative at Zenith Nominees Limited, I enhanced client engagement and improved service delivery metrics significantly. My efforts in implementing dynamic document management systems and initiating client feedback mechanisms have been instrumental in elevating customer service standards. This role, coupled with my tenure at CYGON Innovation Limited as a Finance and Admin Officer, where I streamlined operations and introduced efficient order management applications, have equipped me with a diverse skill set that I believe will be beneficial to your organization

$300 USD in 7 days

0.0

(0 reviews)

0.0

@RonFeriaCareer

Hi there, I hope all is well with you. I just came across your post and am very interested in applying for an open position as a Customer Service Representative. First thing, I'm based in the Philippines (not South African), yet I can converse proficiently in English, especially in professional settings. I'm comfortable communicating through phone, email, and chat. I may be new to freelancing, but I have an extensive background in customer service and other support roles. I am willing to undergo the necessary training and yet can work independently (or with a team) with minimal or no supervision. I'm motivated to work, as long as I can work from home (remotely) and earn for my family. If you're looking for a dedicated and reliable individual with a positive outlook, consider me as the right person for the job. Please do not hesitate to contact me to discuss the details of the work and your possible offer. I look forward to hearing from you. Best regards, Ron Carlo

$500 USD in 7 days