Find Jobs
Hire Freelancers

customer service oriented Help desk specialist

$25-50 USD / hour

Closed
Posted almost 2 years ago

$25-50 USD / hour

We are seeking to hire a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company. Responsibilities Provide first level contact and convey resolutions to customer issues Properly escalate unresolved queries to the next level of support Track, route and redirect problems to correct resources Update customer data and produce activity reports Walk customers through problem solving process Follow up with customers, provide feedback and see problems through to resolution Utilise excellent customer service skills and exceed customers’ expectations Ensure proper recording, documentation and closure Recommended procedure modifications or improvements Preserve and grow your knowledge of help desk procedures, products and services
Project ID: 34141090

About the project

73 proposals
Remote project
Active 2 yrs ago

Looking to make some money?

Benefits of bidding on Freelancer

Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs
73 freelancers are bidding on average $34 USD/hour for this job
User Avatar
Dear Sir/Madam, I can help you on this. I hereby request we proceed to a chat so we discuss it in detail. I will work on the instructions that you will provide and finish this task for you. Please consider my bid.
$30 USD in 40 days
4.9 (68 reviews)
4.5
4.5
User Avatar
Hi there, Expert with more than 30 years of extensive experience in the BPO industry as a Customer Support, Sales Rep, Sales Manager, and also as Digital Telemarketer. I worked in different types of industries like Sales and Mkt, Finance, Insurance, Healthcare, Real Estate, Tourism, Technology, Advisory, etc. Worked with different leading companies in the USA, Europe, and Latin America (Magenta Insurance, TKL World-class guitar cases, Aviatur travel group, MedSupplies, Globallee, Perchpeek, RWND, Marriott hotels, Melia, Kiwi Credito, Bongo Stays, Homaris, United Call Centers, IQVIA, etc.) English FLUENT, German and Spanish NATIVE. I have dual broadband and 5G internet connection, a powerful last generation PC with professional imported noise-reducing headsets, and a very quiet environment to start immediately. Services you can expect from me: In/Outbound customer support, Appointment setting, Live Chat support, Social media support, Solving tickets, Email handling, Technical support, Sales Representative, Cold callings, and Lead Generation. Perfect command on different customer support software like Zendesk, Live Chat, Zoiper, Intercom, HelpCrunch, CloudTalk, HubSpot, Slack, Zoho, Clickfunnels, Odoo, Monday, Salesforce, etc. If you contact me through the chat I can send you my resume with more than 30 years of experience. Really looking forward to hearing from you and I know that the work we will do together will be beyond top-notch. Best regards, Pedro Martinez
$38 USD in 40 days
5.0 (2 reviews)
1.8
1.8
User Avatar
Hello, This is Kumar( VA working with Few countries client) Agree on Monthly Basis I have read your project and i think you need a Virtual assistant and I can complete your project perfectly because i have 8 years of Experience in this fields. I have a question about your project: You Can check My previous work: my other client's reviews on my Portfolio: https://www.freelancer.com/u/Tanmoysarker591 Best Regards Kumar Shikhar
$40 USD in 40 days
0.0 (0 reviews)
1.0
1.0
User Avatar
Hello and WELCOME to my Gig! I am a Professional data entry Operator. I have 7 years of experience in the data entry and copy-paste sector. I am also good at web research and web scrapping. I have a strong team. If your project is bulk, then don't think about how can I handle it. I can do it with my team. Client Satisfaction is my main objective. My skills are: Data Entry services Accurate data entry copy paste MS Word Excel data entry web scrapping virtual assistant PDF conversion Web research services: Find information from the website Collect contact info from company or person Find Business contact info My aim is to make my provider happy with the use of my skills and honesty. Why hire me? 100% accurate data deliver Quick Turnaround Quality Customer Support Efficient time of working On-time delivery Best Regards, Asif Aslam
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Here I am a New Shark , Ready to work passionate towards client satisfaction and quality assurance service
$38 USD in 7 days
0.0 (0 reviews)
0.0
0.0
User Avatar
HI, My special areas of expertise include; application of specialized software. Hands – on experience in Statistical packages (SPSS), Market Surveys Packages: (Information Systems and GIS), Primavera Project Planner, Computer Application: Ms Dos, Ms Windows; Hardware and Software Maintenance; Word Processing: Word Perfect, Ms Word, PowerPoint, Spreadsheet: Ms Excel, Internet Explorer. thanks & regards
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I am offering to work with you for free, for a week. I am confident that I have the skills needed for this job. We can discuss more about my offer. Thank you
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I am a hard-working and driven individual who isn't afraid to face a challenge. I'm passionate about my work and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Gents,, I have read your project , and I can complete your project perfectly , because I have 15 years experience in sales , and make my customer satisfied. Want to know more about your company and Roles. Best Regards.. Sohaeeb Daghestani
$50 USD in 20 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hello, I have carefully read your project description and I understand perfectly.I have about 3 years customer service oriented Help desk specialist experience. I am comfortable with phone calls and I will help you in assisting you with customer service calls, email's,listening to clients needs, making notes, and relaying the information to the appropriate team. I understand and speak English fluently, I am a fast learner and I am also a clear communicator and a good listener. Please contact me to discuss more regarding this project. Thank you .
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hello friend. I saw your project description. I'm a full stack developer( works over 12 years of exp ) and I have good experience in CRM, customer assistance. I have so much knowledge of Project management and team leadership. I can help you and I'll offer my skills friendly. I'll do my best and I can work full time. Please contact me to discuss more. Thank you in advance.
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hi, I understand perfectly your requirements. I am ready to start right now. I have strong knowledge about it. I am ready to start work right now and can assure the best service from my end. Waiting for your good response. Let me know more details about the project. Click on the "CHAT" button so we will discuss it in detail. I'm always online and available. Please feel free to contact me at any time. I am available 24/7 for support. Best Regards Srujan
$25 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Writing articles and assisting in research and data entry in Word or Excel or individual works as well as designing advertisements. I hold a Word Office Word certificate
$25 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hi, we are MERAS Agency. We're a BPO Company that specializes in providing cost-effective manpower that produces top-notch output and services. As a world-class sales, marketing, and customer support services provider with a proven track record of success, clients will get more than what they paid for. We believe in long-term client engagements and giving the best value towards the services we provide. your offer is interesting, and we would like to hear from SOON. REGARDS
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Have great communication skills and have English fluency. Can be available any time and resolve issues have a nice hand on Excel too. So yeah I do recommend myself.
$40 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
I am the one to do this job because i can handle the work and can direct the clients and will do my best
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hello sir, I am Anubhav vishwakarma. I am a professional Data entry operator with 4years experience. I am honest.
$40 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Heyy!!, I can do this at low rate. data entry operator and an expert typist as well. If you assign me this project I'll definitely try my best to do it on time and will not make you upset. My typing speed is excellent and with 100% of accuracy. If you award me the project, I’d be pleased to discuss this further and get started for you as soon as possible. Thank you!
$25 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
Hy dear . Hope you are doing well. Well I think am perfect for your work.i have 3 years experience in data entry customer service and other mS office fields . Thanks
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0
User Avatar
dear sir/madam i saw your project i can work for you and i can take responsibilities for you i will be fit for this job
$38 USD in 40 days
0.0 (0 reviews)
0.0
0.0

About the client

Flag of UNITED STATES
Commack, United States
0.0
0
Member since Jul 16, 2022

Client Verification

Thanks! We’ve emailed you a link to claim your free credit.
Something went wrong while sending your email. Please try again.
Registered Users Total Jobs Posted
Freelancer ® is a registered Trademark of Freelancer Technology Pty Limited (ACN 142 189 759)
Copyright © 2024 Freelancer Technology Pty Limited (ACN 142 189 759)
Loading preview
Permission granted for Geolocation.
Your login session has expired and you have been logged out. Please log in again.