Rony C. Profile

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$10 USD / hour

managua,

nicaragua

$10 USD / hour

It's currently 1:51 PM here

Joined September 21, 2018

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Rony C.

@rcerna99

0.0

(0 reviews)

0.0

$10 USD / hour

managua,

nicaragua

$10 USD / hour

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Customer Service and Technical suport Specialist

I am an accomplished professional with over 10 years of experience in the Business Process Outsourcing (BPO) industry. My diverse background includes roles as a customer service agent, handling retentions, managing escalations calls, and specializing in fraud investigation and prevention. Over the past 4 years, I have honed my skills in technical support and sales.

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Experience

Webhelp Nicaragua

Jun 2022 - Nov 2023 (1 year, 5 months)

Technical support Specialist for Email Hosting Service. My main role was to provide technical support for email hosting services, such as Exchange and Office 365. Microsoft Office apps support specialist and other Cloud Hosted services.