Mitchel O. Profile

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$10 USD / hour

caloocan,

philippines

$10 USD / hour

It's currently 2:21 PM here

Joined September 18, 2019

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Mitchel O.

@mitchelortiz1

0.0

(0 reviews)

0.0

$10 USD / hour

caloocan,

philippines

$10 USD / hour

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Repeat Hire Rate

Fraud and Risk Analyst

Good oral and written communication skills Apria Certified Quality Analyst Apria Certified Product Trainer Salesforce Administrator (201) Salesforce Advance Administrator (211) Salesforce Developer (401) KCS Publisher (Practitioner) Employee training and development Data collection Data maintenance processes Dashboard creation and management Data integrity Reporting procedures Process improvement Strategic decision making Process development Critical thinking Verbal and written communication Account information review Fraud patterns

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Experience

JPMorgan Chase

Feb 2016 - Sep 2019 (3 years, 7 months)

Handles fraud transaction on credit card Chargeback and investigation department

HCL Technologies

Feb 2015 - Jan 2016 (11 months, 1 day)

Evaluated calls against quality requirements Audited specialists call to identify areas of concern and improve efficiency

HCL Technologies

Mar 2013 - Feb 2015 (1 year, 11 months)

Reviews and audits Knowledge Based Articles created Monitored KPIs to identify inefficiencies and risks Create, maintain, delete and approve articles created