Alby L.

I have a good track record in operations and business management. I worked in a call center industry for 7 years where I was promoted four times and learned valuable skills such as creating reports, structuring business processes, setting up KPI (Key Performance Indicators), Database, Client, Project and Email Management Skills. I was also certified as an ISO internal auditor where I was part of a team that led the company to be ISO certified for 3 consecutive years. During my tenure with the company, I also attended several motivational and leadership trainings where I was able to enhance my communication and people management skills.