Sharon Lee D.

I am a Team player, optimistic and self-motivated, self-driven and responsible. I have been in a BPO setting for 5 years and was endorsed to an SME/Trainer post for the Resolution Specialists Tier 3 Team by a Healthcare account in the U.S., been in a Telecommunications Company for 6 years I also carry some Home Based Accounts such as Property Management, Chat Support (Medical) and both Inbound and Outbound Customer Service ,Support where I earned the position as SME/Assistant QA Analyst/Assistant Project Manager. And I have also been into Outbound Sales for Appointment Setting and Pre-Qualifying. have handled a team of 175 Telemarketers working and making calls for different Medicare Agents across the United States. Monitors Telemarketer stats- leads and schedule adherence. Coaches team for productivity and skill improvement. Hires and trains new Telemarketers. Makes Telemarketing calls. Reports directly to the CEO.