Help with customer support

Cancelled Posted 7 years ago Paid on delivery
Cancelled

Customer Support for Ecommerce Website.

Brief:

Client is operating an ecommerce website

Support portal is using Fresh Desk.

Number of tickets / day = Less than 10 tickets for now

Type: Sales enquiries, Post sales support.

Part 1:

Looking for admin who is familiar with managing online customer support.

- Reply promptly and correctly to tickets (there are canned replies provided for common questions)

- Reply accurately to answer customer's questions

- To increase the sales conversion of customers (by providing timely and accurate replies)

- To maintain and improve the customer knowledgebase and canned replies

Part 2: (if suitable fit)

- To assist with data processing. Excel management

- To provide live chat support for the same website

- To assist with administrative duties

Skills:

- Important that you are good in written and spoken English communication

- Good if you have experience with Fresh Desk, Zopim, or any ticketing system (not required)

- Good if you have experience with WHMCS (not required)

- Good if you have experience with email marketing software such as [login to view URL]

- Interested applicants please include other similiar jobs that you are doing and the rates.

- Indicate your current commitment (with other jobs) and the number of hours you can set aside per week or day

- This job is looking for at least 1 hour per day , daily. in the part 1. It can increase to 3 hours daily.

- I'm looking for a long-term vendor to assist the client

Thank you

Customer Support English (US) Translator Virtual Assistant

Project ID: #11226085

About the project

36 proposals Remote project Active 7 years ago

36 freelancers are bidding on average $5/hour for this job

exelentshakil

"Rate and duration will be fixed on discussion" Dear Hiring Manager, I have gone through your job posting and become very much interested to work with you. Please sent me a pm to show you a sample work for More

$5 USD / hour
(73 Reviews)
6.5
rodrigorochin

Hello I have read your project's description and I am very interested in your position. I have experience as a virtual assistant and with customer support. I have experience with Fresh Desk and with email marketin More

$3 USD / hour
(13 Reviews)
4.6
ginne24

Hi. I would like to work on this project I have 6 years working expirience for call handling, replies to costumer emails besides I am fast and accurate for any task I hope you will award me and give a chance to finish More

$5 USD / hour
(10 Reviews)
3.7
TameaG

Hi, I'm highly experienced in the customer service field. I managed several successful multilingual online stores and one of my primary duties has been email customer service and live chat. I'm familiar with ZenDesk, F More

$7 USD / hour
(3 Reviews)
3.2
ivona244

Hi, My name is Ivona and I'm a Bachelor of Business Administration. I worked as a research analyst for a New York equity research firm. I was scheduling and conducting due diligence calls with C-level executives of tar More

$5 USD / hour
(5 Reviews)
2.4
esoftsolz

Hi Sir, I have good spoken and writing English skills. I can work daily upto 12 hours/day. I have good experience with WHMCS. I am willing to learn anything new to work on this project. I have good data processing/ More

$5 USD / hour
(2 Reviews)
2.6
sunlightsoltech

Hi, I have been serving multinational companies with their customer service and handling all communication with customers. I know how import is Customer service for any company. this is what takes company to next level More

$3 USD / hour
(2 Reviews)
1.8
carloszeglio

Hi there, My name is Carlos and I am proficient in English language. I have been working my last 3 years with Service Desk tool and support. Thanks, Carlos

$5 USD / hour
(0 Reviews)
0.0
kendra18

Good Day! I would like to apply for the position. I have been a Customer Service Representative for almost 6 years handling billing concerns, shipping inquiries, exchanges and refunds. I have also been a retention More

$5 USD / hour
(0 Reviews)
0.0
duarky

My name is Duarky, i've been working since 2012 providing a great customer service experience. I worked as a secretary, receptionist, customer support, managing social medias, call centers. i'm bilingual so i can provi More

$6 USD / hour
(0 Reviews)
0.0
Migs101

I am a tenured customer service for 4 years.

$4 USD / hour
(0 Reviews)
0.0
alikhan2012

Hi, I have perfect English grammar with strong technical skills. I have 3 years of experience in technical chat and email handling of US customers, which gave me excellent customer handling skills via text. I h More

$4 USD / hour
(0 Reviews)
0.0
norievic

Reachable goals, detail oriented, eagerness to learn, working on a time-bound manner and positive attitude towards work is my specialty. It's a great pleasure for me working on a customer support project. I've been in More

$4 USD / hour
(0 Reviews)
0.0
Esphie

Dear Hiring Manager, I am writing in regards to the "Customer Service " position that is open with your company at this time. What makes me an ideal candidate for your position is my ability to ensure the timely More

$3 USD / hour
(0 Reviews)
0.0
ideatiwari

my entire experience is into this field and I can handle the tasks mentioned properly without any guidance.

$6 USD / hour
(0 Reviews)
0.0
mmaini76

With expertise and exposure to client servicing I understand the responsibilities assigned. I commit to deliver to these responsibilities to the best of my abilities.

$5 USD / hour
(0 Reviews)
0.0
tw8bm36

A proposal has not yet been provided

$5 USD / hour
(0 Reviews)
0.0
adw124

I believe that I would be the best candidate for this job for several reasons. Firstly, I have a lot of experience in customer service and sales(have worked 2 retail jobs) and am definitely willing to quickly and profi More

$4 USD / hour
(0 Reviews)
0.0
KrystalM254

Dear Sir/Madam, I trust this finds you well. My interest in potentially working with you stems from three reasons. First, I have experience in Administration and recruitment while working in several positions, mo More

$5 USD / hour
(0 Reviews)
0.0
neilmelissa

with my customer service and trainer i belueve i can be an asset to your project. Cant wait to speak with you soon.

$4 USD / hour
(1 Review)
0.0