Salesforce & Softphone integration

Hi There, I've carefully read the job description. I am a seasoned Salesforce Consultant/Developer with 6+ years of experience. I am highly trained Salesforce® certified with a strong knowledge of Salesforce Architecture, Design, and Development along with experience in Salesforce configuration and customization. I have good experience working with Call Center, Open CTI, and Softphone. I can integrate Softphone with Salesforce. I can provide you the below mentioned functionality integrating Softphone with Salesforce. -Identifying and routing incoming calls to the right person or department -Logging, recording and storing calls for quality assurance and compliance -Offering screen pops to your agents with information about the caller, their account, open cases or call history -Embedding a soft phone dial pad into your Salesforce interface so that calls can be made using VoIP (voice over internet protocol) or traditional PSTN (public switched telephone network) -Enabling agents to click-to-dial or auto-dial contacts -Monitoring and measuring key performance indicators like average handle time, first-call resolution, dropped call percentages and more. I believe communication is key to any successful project, and I’d like to start things off on the right foot but suggesting we schedule a phone or S-k-y-p-e call to discuss the project further. Thanks & regards, Piyush

I am a profound developer and am happy say that your project details fall under my expertise. There are few doubts to clear before we start the development process, waiting for your response. I am excited to showcase all of my expertise correlating with this project over Chat. Please provide all the information so we can mark the scope of this project.

Hi, We have experience in APEX programming both for pushing data to Sales force from third party application and pulling data from Salesforce for third party application. Actually sometime visual force programming also come in picture if needed. In your case APEX callout will be used. IF you have budget to hire our time then you can be assured that we will do it as you want. Let’s discuss, Reasons to choose us: ****************** 1. We are a Govt, registered company named Eclipse Technoconsulting Global Pvt. Ltd 2. We are the proud company to get Global quality appraisal as CMMi level 3. 3. We are ISO 9001:2008 Certified company. Regards, Mit,

At ForceTal, we help our customers streamline business operations for profitability and growth with the leading cloud technologies. Working hand-in-hand, we review internal processes to identify the right technology roadmap, from lead acquisition to contract renewal. Our key partners, Salesforce and Pardot, provide the technology, we provide the know-how. Specialists in project leadership and change management, we support you through the implementation of the chosen solutions, based on industry experience and technology best practices.