We have a urgent Vicidial system to setup in the call center. The system will run the outbound call service of progressive and ratio dialer. Engineer is required to setupt the agent, campaign, list, and customize the list management to generate report.
1) Setup of agent interface and extension and agent account
2) Setup one campaign with clear information
3) Design a form that only supports the display and hide some information from the agent
4) Setup a leads management.
5) Customization - We need a report that can generate leads information and agent disposition data into one outlook. That means initial upload of list information must converge with output of agent disposition to create one report
6) To create sip trunk for testing
7) To create sample lead list
8) Testing and commissioning
9) Agent and supervisor training