The Online Reputation Management
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The following Online Reputation Management Guide will show small businesses how to assess, build, track and monitor their online reputation. In most cases, you can follow these simple steps to easily grow your personal brand and/or small business.
Introduction
Two decades ago, an executive made a very public and damaging mistake. They spent years regretting that decision and abandoned their profession. They found a new, honest career and in 2007 took a promising job. In 2008, a coworker dug up their past on Google. They were instantly terminated.
In 2008, a business owner found their personal beliefs exposed to the public. There was an immediate and hostile reaction that cemented itself at the top of the search results for both their name and the company’s. The company’s bottom line suffered.
In 2009, an industry leader found that they were the subjects of a disparaging article from one of the world’s major news networks. In a matter of hours, the article was ranking in the search engines for the company’s name. Clients started calling inquiring about the news report, asking “are the allegations true?” They weren’t, but their reputation was tarnished.
In 2009, a small business found their former employee posting negative remarks on an industry-specific forum with an anonymous username. A day later, the forum was ranking second on Google for the company’s name. In the midst of an economic recession, res