Community Manager Rockstar (based in Australia)

[login to view URL] is a leader is deliver virtual online auctions in Australia. We need a community manager to help promote and launch the next exciting version of our platform. Our ideal candidate is based in Australia, has exceptional oral and written communication skills, and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. Responsibilities Set and implement social media and communication campaigns to align with marketing strategies Provide engaging text, image and video content for social media accounts Respond to comments and customer queries in a timely manner Monitor and report on feedback and online reviews Organise and participate in events to build community and boost brand awareness Coordinate with core team to ensure brand consistency Build relationships with customers, potential customers, industry professionals and journalists Stay up-to-date with digital technology trends Requirements Proven work experience as a community manager Experience launching community initiatives in the US and AU (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter) Ability to identify and track relevant community metrics (e.g. repeat attendance at events) Excellent verbal communication skills Excellent writing skills Hands on experience with social media management for brands Ability to interpret website traffic and online customer engagement metrics Knowledge of online marketing and marketing channels Attention to detail and ability to multitask