I am immediately available to work on this project. I have included my resume.
• Experienced in all aspects of technical writing and editing
• Can manage multiple project types, and coordinate publication production and distribution
• Able to communicate with end users, business stakeholders and subject matter experts (SME)
EXPERIENCE SUMMARY
Continental DataGraphics, Saint Louis, MO Jan 2008 – April 2009
Business Analyst/Systems Engineer (Contract)
• Analyzed, designed and developed eLearning modules for customer purchasing system
• Designed storyboards, graphics, illustrations, animation and navigation for eLearning courseware
• Planned and lead eLearning modules reviews, requirements and design reviews, defect and code reviews with SMEs and developers
• Captured, developed and documented system requirements for interactive electronic technical manual (IETM) software applications. Wrote a business analyst procedures guide.
• Clarified client requirements, business needs and project objectives, via feedback (JAD) sessions and client meetings, in collaboration with all business stakeholders
• Responsible for project management and end-user liaison
• Involved in project budget discussions
• Conducted business and systems analysis, project assessment and feasibility determination
• Collaborated with business stakeholders, software developers and testers to resolve inconsistencies with software
• Developed process flow diagrams, data mapping, use cases, test procedures, test cases and supporting user acceptance testing for application production
• Worked with software engineers to explain defects and improve the software product
• Performed software application testing and responsible for team content management
• Provided content management to share business processes, and information-sharing across stakeholders. Created document libraries.
Technologies: ADDIE methodology, Agile development methodology, Captivate, Articulate, SnagIt, XML, S1000D, XML Schemas, MS Word, Visio, Excel, PowerPoint, Outlook, Project and SharePoint, Subversion, Rational ClearQuest and ClearCase, Altova XMLSpy, Beyond Compare, WebEx
ROYAL CANIN USA, Saint Charles, MO Oct 2007 – July 2008
Technical Writer/Courseware Developer (Contract)
• Researched and wrote operating procedures, Lotus Notes System Administration guide, sales data warehouse guide, user guides and electronic data interchange (EDI) troubleshooting guide
• Analyzed, designed and developed eLearning courseware, including courseware assessment quizzes, instructor and participant guides for pet food manufacturer
• Development of eLearning modules included designing script content, graphics selection, audio recording and posting to the learning management system
• Edited audio narration using audio editing tools
• Wrote text for onscreen delivery, interactive software, and assessment purposes
• Acted as Project Manager for the entire development process
• Wrote a disaster recovery procedures manual
• Created sales process flow diagrams and data mapping
Technologies: ADDIE methodology, Articulate, Captivate, Camstasia, Flash, Lotus Notes, MS Word, Visio, PowerPoint, Excel, Adobe Acrobat and SnagIt
Bachelor of Arts Degree, English
Southwest Missouri State University, Springfield, MO