Salesforce CTI Connector

min $5000 AUD

Closed

Posted

about 9 years ago

min $5000 AUD

Paid on delivery

Hi, I am looking for a freelancer or company who can build a CTI connector in Salesforce. The CTI connector needs to work in Internet Explorer or Chrome and provide RTP direct to the browser and utilise SIP. This CTI connector should work within Salesforce agent console using visual force elements. The CTI connector should be able to register via SIP to the PBX and ensure that all call control functionality occurs seamlessly through the browser to PBX. I will provide further details upon contact and further discussion. I would like to discuss the phases and asses the costs involved in completing each phase. As i have a technical background in Voice/SIP technologies i would like to work with the right person/company who has experience or a strong understanding of voice protocols, webRTC, HTML5, SIP, TAPI and various PBX technologies such as CISCO UCCE, UCCX, Avaya, Asterisk, FreeSwitch, Broadsoft. I want to be able to work with a team where collaboration can occur. Strong english communication and comprehension is a must and i am looking for enthusiastic staff to work with me on the project. Creativity and Innovation qualities will be looked at favorably. The project requires understanding of the following skillets: Open CTI JavaScript Visualforce Web services HTML5 / WebRTC Software development The Salesforce console Salesforce CRM Call Center If you feel you have the right skill set to build the connector I require please respond to this job post. Thank You, Ang

HTML5

JavaScript

Salesforce App Development

Salesforce.com

Web Services

Project ID: 7481917

About the project

11 proposals

Remote project

Active 9 yrs ago

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11 freelancers are bidding on average $5,557 AUD for this job

@LeadSoft

Hello, My name is Adrian. I own a software development company and with our 10 years experience and over 90% completion rate we are one of the best resources that you can find. My team has experience in voice protocols, webRTC, HTML5, SIP, TAPI, Asterisk, FreeSwitch. We have worked on some voip platforms in the past and I am sure we can handle this. Also, yes, we do have a lot of experience in Open CTI, JavaScript, Visualforce, Web services, HTML5 / WebRTC, Software development, The Salesforce console, Salesforce CRM Call Center. In terms of communication, I am available all day on Skype, email or phone and our English is excellent. You mentioned you can provide further details. Please do. I would like to read and understand the full requirement list. At a first view, yes, we have the right skills to handle this project. And I can provide at least 2 senior developers that can split the work on WebRTC and CTI. Please let me know if you are interested and maybe we can schedule a time for a conference to discuss this in more detail? Best regards, Adrian, CEO, Lead Soft.

$5,882 AUD in 30 days

5.0

(18 reviews)

7.8

@prashushinde9

========Please Don't award this project to us without discussing this project in detail============ Hi, I (Myself a senior PHP, ASP.NET programmer using C# and VB) have a team having experience of more than 10 years in developing web and mobile applications. I have a team of expert programmers who write robust and bug-free codes at the very first instance. After seeing our quality of work and the cooperation offered to you even after the work has been delivered to you, you’ll come to us again and again to avail our services. I read through the job details extremely carefully and I am absolutely sure that I can do the project very well. I can achieve the results that you are asking for within your timeframe and budget. I am confident I can exceed your expectations and I would love to work on your project. Thanks, Priyanka

$5,154 AUD in 70 days

4.9

(14 reviews)

5.8

@lambdasquare

Hi, Porbably you have reached the right person for this work. I was CTI architect for a big US company LiveOps and implemented CTI (both socket and Open CTI). I was responsible implementing, inbound, outbound, dialout conference, call popups, call wrapups and many more features. I have just placed a mandatory bid for this project. But I am sure the work required for this is much more and ideally should be done in T&M. I would be glad to discuss the same with you in details, so that you know more about my experience. my skype is deepakjain2502 Look forward to hear from you Thanks

$5,555 AUD in 30 days

5.0

(15 reviews)

5.1

@Ivanzinho

Hi Dear... I have enough knowledge in CTI development. Alias already have a connector made to asteriskPBX / TAPI. The necessary development for this project, it would integrate it with Salesforce. Already used the salesforce on a project about a 3 year behind. I would like to participate. I have a question, the plugin can be installed on the computer ??? For example, a OCX ??? Thanks for regards !!!

$5,555 AUD in 3 days

0.0

(0 reviews)

0.0

@bhindusaran3

I have implemented 2 enterprise project in Salesforce open CTI, using 2 different connectors Cisco finesse and inContact cloud solution.I have knowledge in Cisco UCCE. Resource required 1) Salesforce Developer account. 2) Astreisk PBX with ARI enabled, We will be making use of node-ari-client - JavaScript for this implementation. Am highlighting some of the phase involved in this project. We will discuss on this in detail. Setting the Environment 1) Setting up the Salesforce environment. - a. Creating developer account b. Setting up the call center based on your requirement. c. Configuring the softphone layout. d. Identifying the Salesforce object for the business purpose. Do we need to create Salesforce object for your requirement. 2) Setting up the Asterisk PBX a. Checking the rest client for intial handshake, i.e. authenticating the user, Subscribing to the channels and checking basic telephony operation The intial phase will be done in 3 working days. Note: Provided we have an active astreisk server with Rest client enabled. Each Phase will be delivered as SF Package. 1) Authenticating an Astreisk user, and enabling him the call functionality based on the user Access level. 2) On a call delivery make Salesforce screen pop - No match, Single match or Multiple Match. Based on the softphone layout. 3) Provide him UI with call functionality hold, retrieve, disconnect, record. 4) UI for Wrapup call at call end. 5) Storing the call summary in Salesforce Activity history.

$5,555 AUD in 30 days

0.0

(0 reviews)

0.0

@gautamneeraj14

I am certified salesforce Service cloud expert . I have got the official training from Salesforce on last year in CTI integration. I did two project on to build CTI connector over salesforce.I can split the project in standard project development life cycle. I am the best candidate for your project to suite your requirement. We can discuss further on the other aspect of the project.

$5,555 AUD in 30 days

0.0

(0 reviews)

0.0

@rsatinder

Hi, Gone through the requirement. Need detailed discussion to finlize the complete project scope and deployment phases. Please let me know what time this project can be discussed. Verymuch interested in this project. We have a proper team to work on it. Regards, Satinder

$5,000 AUD in 30 days