Hi, Thanks for the opportunity. I represent a company called Dallas Consulting based in Mumbai, India. I formed this company in August 2002 primarly focusing on SCM/CRM solutions apart from customised Web based development as well as Systems Management. Our clients include top 10 banks like ICICI Bank, IDBI Bank, Standard Chartered ANZ and others like Prudential, Honda, McDonalds India etc. Even though we have a strong customer base, we are relatively small. I have a 40 seat office and currently operating at 60 percent capacity utilization. This gives me an opportunity to accomodate your requirement. Honestly, I do not have prior exposure in this domain but I am willing to invest the required resources and efforts. I am registered as a service provider with the Indian Central Excise department as well as the Department Of Sales Tax. Just like you, I have also had some untoward experiences though locally. I understand what relationships mean in business. For a fruitful long term relationship, we must strike a win win situation from the beginning. If I may suggest, I sign Memorandum Of Understanding (MOU) and Service Level Agreements (SLA) with all by business partners/clients. I am sure you will appreciate that a MOU serves as confirmation that our verbal commitments will be honoured throughout our business relationship and I am convinced you welcome the opportunity to put our commitments in writing. I am new to this site and hence I am not too sure how to proceed. All the same I would like to meet all protocols set for business using this medium. You may visit me at www.dallasconsulting-india.com. Additionally, you may contact me from the information there. The website is being reconstructed to accomodate our plans for this year, all the same you can get all details from the current site. Having gone through your requirement, I am convinced I can meet your objectives. Infrastructure wise, I have a dedicated 256K Internet Leased Line with a uptime SLA of 95 percent. Additionally I have a dedicated ISDN port at 128K as a backup medium. Will look forward to taking this forward to the next stage. I am not too sure about the commercials, it can be discussed at the appropriate stage. Kind regards, Delon Xavier.