Case Study One

Case Study (3000 words) Using an organisation of your choice, prepare a management consultancy report describing the organisation’s current system of organisational performance management (OPM) and make recommendations for improvement to its OPM system informed by the under-noted ‘Pervasive Characteristics of Organisational Performance Management’. • High Level Aspirations Expressed as Outputs and Outcomes • Strategic Business Plan • Performance Measurement Tools and Techniques • Targets • Implementation • Monitoring • Measuring Results • Verification • Communication • Review and Evaluation • Continuous Sensitivity • Commitment The following is a checklist for use in the structuring of the report: Introduction to Case Study Organisation (5%) Organisational Performance Management and Performance Measurement (Topics 1-3) (5%) Communicating Performance to Stakeholders (Topics 1-3) (5%) Risk Management (Topics 4-5) (5%) Quality Management and Improvement (Topics 4-5) (10%) Financial Performance (Topics 6-7) (10%) Customer and Client Perspectives (Topics 8 and 9) (10%) People Perspectives (HRM) (Topics 10-11) (10%) Implementation Issues (Topic 12) (5%) Recommendations for Improvement (30%) Presentation and Referencing (5%)