Airport Passenger Process Mapping and Evaluation

Operations Management 1 30481 Level 5 Word limit/presentation criteria 1500 words (plus or minus 100 words) excluding the process chart. Text to be word processed [login to view URL] a chosen international airport you are to construct a process chart (see example in week 3 lecture notes on blackboard) detailing approximately 30 process activities for the departure and arrivals processes for a holiday trip by airplane (i.e. leaving and coming back to the same airport). Your chart is to include: •List of activities including queuing •Classify each activity as an operation, transport, inspection, storage or delay •For each activity add a rough estimate of process time or distance for your chosen airport 40 marks [login to view URL] each activity listed in your process chart. Critically evaluate your process chart. 30 marks 3. Indentify three potential improvements in your chosen airport and consider what changes are required and quantify the benefits. 30 marks Reference any books, articles, papers or websites used as sources of information.