Rexlyne I. Profile

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$30 USD / hour

lagos,

nigeria

$30 USD / hour

It's currently 10:53 AM here

Joined January 6, 2015

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Rexlyne I.

@rexlyne

0.0

(0 reviews)

0.0

$30 USD / hour

lagos,

nigeria

$30 USD / hour

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Expert Customer Services and Marketing Consultant

I am a proactive, energetic, focused and result oriented individual with excellent persuasive skills and would like to contribute to a meaningful social development and leave a mark of excellence for future references.

See all Internet Marketing Specialists in Nigeria

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Experience

Kiote Services Ltd

Jun 2014 - Jan 2015 (7 months, 1 day)

Generate and follow-up on qualified leads through email, phone and on-line activity Update company database with intelligence gained from activity--calls, emails and visits Identify prospect needs, timing, process, budget Develop rapport with prospects, survey their needs, and move them through the opportunity pipeline, selling the advantages of our solutions Manage customer expectations through the contract and acceptance sign-off process Contribute to the product's development by knowing what the market is looking for, as well as what regulation requires Help us deliver effective solutions to customers Lead, manage and oversee the daily operations of the call centre; responsible for customer care. Develop strategies and tactics to ensure the call centre reaches objectives. Planning, directing and controlling the activities of a volume-driven, support call centre.

TechMahindra Mog. Ltd

Jan 2014 - Apr 2014 (3 months, 1 day)

Planning, organizing, directing and controlling the activities of a volume-driven, support call centre. Lead, manage and oversee the daily operations of the call centre; responsible for customer care. Develop strategies and tactics to ensure the call centre reaches objectives. Drive increased sales through an increased focus on sales, sales process improvement and sales motivation. Develop call centre/customer care policies and procedures that maximize productivity and profitability. Ensure accurate and timely information is disseminated to the customer. Supports and communicates business goals, quality standards, processes, procedures, and policies.

Airtel Networks Ltd

Jun 2012 - Feb 2013 (8 months, 1 day)

Generate credit limit change report Generate co manual exemption report Generate roaming activation report Generate post activation and migration report Vetting that are registered and credited to the deposit account Generating customers itemized billings Resolve all postpaid queries and requests via remedy and produce reports within allocated time frames and in required format Ensuring compliance with the credit policy on all activations for roaming and all other value added services Ensure that credit limits are administered for all subscribers on the network and reviewed where necessary Generate daily and monthly adhoc report when necessary Conducts specific topical research and analysis as required Assists in ensuring compliance with approved decision making and monitoring system and processes, procedures and policies Supports the origination, closing and on-going management transactions