Kevin L.

Prior to being a freelancer, I have spent close to 8 years working for several companies in different sectors and industries such as banking, customer service, forex trading (sales and retention management) and procurement for various companies that require Bahasa Malay language capabilities. I had been promoted as a Customer Service Supervisor and held that position for 2 years, supervising a team of customer support representatives for both APAC and EMEA regions. Inbound phone calls, outbound calls, emails, livechat, escalation and complaint handling and VIP support were all part of the daily jobscope.