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sg, singapore
It's currently 2:43 AM here
Joined February 13, 2018
0 Recommendations
Jade H.
@electraray
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sg, singapore
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Mid Career Switcher looking for adhoc work
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Experience
Receptionist
Aug 2016 - Jun 2017 (10 months, 1 day)
Key Responsibilities:
• Receive bank clients and calls in a professional and timely manner
• Receive overseas guests and assisting in calling Australian contact centre for Australian accounts
• Assist Relationship Services team with fixed deposit instructions, and KYC/MAS and world check.
• Regular risk training refreshers to keep abreast with Compliance regulations
• Office administrative duties – filing, audit checks, sorting of customer file packets
Customer Service Officer
Oct 2010 - Feb 2016 (5 years, 4 months)
Key Responsibilities:
• Bank teller duties: application of banker’s guarantee, deposit transactions, opening and closing of accounts, credit card transactions, remittance requests, internet banking
• Taking ownership of customer issues and queries on accounts, liaising with different departments to best solve customers’ difficulties and complaints
• Keeping abreast with current AML regulations, customer service courses, and self-improvement courses for personal growth and value
Education
BSc - Pharmacology
(2 years)
Qualifications
NICF - Advanced Certificate in IT Services (Infrastructure Support)
Lithan Academy Pte. Ltd
2017
-Deploy Enterprise Network
-Provide first-level support
-Provide support and assistance to users relating to a particular product or service
- Locate equipment, system and software faults
-Maintain equipment and software in working order
-Install software to networked computers
-Provide system administration
-Build and configure a server
-Perform on-going monitoring of risks, threats, vulnerabilities and effective controls
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