Carla M. Profile

EXPLORE

0.0

(0 reviews)

You're now following

Error following user.

This user does not allow users to follow them.

You are already following this user.

Your membership plan only allows 0 follows. Upgrade here.

Successfully unfollowed

Error unfollowing user.

You have successfully recommended

Error recommending user.

Something went wrong. Please refresh the page and try again.

Email successfully verified.

$7 USD / hour

antipolo city,

philippines

$7 USD / hour

It's currently 5:23 PM here

Joined May 18, 2016

0 Recommendations

Carla M.

@carlamelindo

0.0

(0 reviews)

0.0

$7 USD / hour

antipolo city,

philippines

$7 USD / hour

N/A

Jobs Completed

N/A

On Budget

N/A

On Time

N/A

Repeat Hire Rate

Customer Service

My name is Carla Melindo, working in a BPO for 11.5 years providing World-Class Customer Service. I have worked for Synnex Corporation (a Fortune 500 Company) for 7 years as Customer Service Supervisor, handling all post-sales concerns of our merchants (Best Buy, Costco, Walmart, Amazon and other big companies in US and Canada). My main responsibility as a supervisor is to oversee that all of our customers are taken care of and that they continue to do business with us by providing them the best customer experience. With the long years of experience that I had in providing Customer Service, I believe I can be of great assistance to your company by making sure that I represent your company well.

See all Data Processing Executives in Philippines

Contact Carla M. about your job

Reviews

Changes saved

No reviews to see here!

Experience

Onassis Auto Transportation

Oct 2017 - Jan 2020 (2 years, 3 months)

- Taking inbound calls from customers who are interested in transporting their vehicle or checking order status. - Doing collections from carriers - Creating training videos of processes - Revisiting existing process and make adjustments if needed - Assisting client for new projects - research B2B leads using Google, LinkedIn and Facebook. Helping clients do some researching for personal purchases. - Lead generation using social media platform such as Facebook, LinkedIn, Twitter and Instagram

MBW Furniture

Jan 2017 - Oct 2017 (9 months, 1 day)

- Checking current status of customers’ orders and providing them ETA for delivery. - Filing claims for damaged furniture delivered by 3rd party carrier and doing follow up for pending claims - Making sure that our inventory are all up to date for all cleaning products and order from suppliers if needed - Update inventories on all e-commerce platforms (Amazon, Walmart, Ebay, Houzz). - Doing Monthly Performance Review for remote staff employees under Customer Service Dept.

Paymentwall, INC

Aug 2015 - Dec 2015 (4 months, 1 day)

- Directly reporting to the Country Manager and CEO - Coordinates with Risk, Compliance and Optimization Team - Monitors merchants with live projects if they are still compliant with our terms and conditions - Monitors fraud and chargeback rate, revenue and overall performance of the merchant’s project/s - Analyzes inconsistent trends of merchant’s revenue - Terminates merchant’s project/s if non-compliant