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DimitarYanev DimitarYanev

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$21 USD / hour
Outsourcing and People Management Consultant | BPO
Bulgaria
0.0
0 reviews 0 reviews $21 USD per hour
Account Management, Administrative Support, BPO, Business Analysis, Business Analytics
Outsourcing and People Management Consultant | BPO, CX, Account I'm an experienced manager and people leader in BPO service delivery, and will be your trusted outsourcing consultant who can support you in the end-to-end process - from scoping, due diligence and vendor selection, to contract drafting and performance... more
Outsourcing and People Management Consultant | BPO, CX, Account I'm an experienced manager and people leader in BPO service delivery, and will be your trusted outsourcing consultant who can support you in the end-to-end process - from scoping, due diligence and vendor selection, to contract drafting and performance tracking. My expertise covers research and analytics, client account management and negotiations, as well as daily operations. With my proven record of enhancing operations and growing contract value by up to 20% YoY through operational excellence, client satisfaction and improved efficiencies, I can also support you in optimization and reaching your operational goals. less
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