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new delhi, india
It's currently 8:26 AM here
Joined July 3, 2014
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Sharmilaa W.
@wilsonsharmilaa
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new delhi, india
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Organized professional with US and UK MNC exp
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Experience
Knowledge engineer for Verizon process
Sep 2019 - Present
· Successfully managed various transitions from offshore & onshore to maintain excellent rapport with clients
· Assisted the team in diagnosing a testing tool which lead to its efficiency (out of 5000 people 15 people were selected)
• Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries
• Deliver innovative, individualized solutions, satisfying the everchanging needs of our diverse customer base.
British Telecom as Customer support in Mobile and Technical Support Associate mobile
May 2017 - Mar 2019 (1 year, 10 months)
Worked as complaint handler,mobile technical support,Process Tool tester KRA-Extending high-end technical support & ensuring high customer satisfaction levels through prompt redressal of problems.
Developing & maintaining Critical to Quality standards
Ensuring speedy resolution of queries & grievances
Managing administration and support tasks, training new staff and testing new tools, providing feedback
Education
B.ed
(2 years)
BBA
(3 years)
Qualifications
Advance excel
Internshala
2018
Understand advance functions of MS Excel
Business communication
Internshala
2019
Role: Understand and learn ways to effectively communicate in business environment
Digital Marketing
Internshala
2017
• Performed a comprehensive study on Google Analytics
• Examined the importance of using social websites for effective promotions
• Reviewed and formulated reports while browsing websites as per the needs of the customer
Publications
Sustainable development
Ansari publishers Delhi
Research on what is Sustainable Development and the importance of the same
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