## BIO
David Kettmann 1408 Vero Dr. Wentzville, MO 63385 (314)443-6656 [login to view URL] Extensive knowledge and support of the following: RedHat Enterprise Linux, Fedora Core, CentOS, Windows 98/2000/XP/2003, MacOS 9.x and 10.x, Solaris 10, Veritas Volume Manager, Veritas Storage Foundation (HA), 3Par Disk Clusters, CF Engine, Oracle 10, MySQL, Apache, Mozilla Firefox, Outlook 97/98/2000/XP, Outlook Express, Office 97/2000/XP, HTML, PHP, Perl, Bash, Cisco routers and switches Professional Experience: SAVVIS Communications Inc. Systems Administrator March 2005 - Present Duties: • Work with a specialized team of technicians to manage a large Linux environment (400+ servers) for a Stock Exchange Company • Oversee and perform all maintenance required for Linux environment • Configure and Maintain the following Enterprise Class solutions: o Oracle RAC with Fast Start Fail-over o Veritas Volume Manager o Veritas Storage Foundation (HA) o Veritas Stretch Clusters • Created and currently maintain: o User Management system (Perl) o System-wide RPM Reporting tool (bash) o Multiple web-based tool interfaces (PHP+MySQL) • Maintain Enterprise-class system configuration management system (CF Engine) Infiniplex, LLC, dba NetLogic Inc. Technical Support Engineer February 2004 - March 2005 Duties: • Administrate multiple Asterisk servers for SIP and IAX customers • Build and manage a MySQL Database Cluster • Manage Mail/Web/DNS Servers for entire customer base • Work with upstream providers to resolve customer issues • Troubleshoot wireless Internet connections for business and residential customers • Build scripts to perform repetitive tasks • Respond to incoming calls for technical support • Work directly with corporate customers, technicians, and consultants to troubleshoot Wireless, Frame relay, and T-1+ connections • Use a web-based Trouble Ticketing system to log incoming technical support calls • Offer support to customers and web developers to resolve problems pertaining to web hosting, DNS, and site development issues. • Assist customers with email issues working with a variety of mail clients • Determine customers' hosting provider, and facilitate resolution of DNS, mail alias, and mail forwarding issues • Respond to users' emails and faxed requests for assistance and account maintenance • Troubleshoot Win 3.x/Win95/98/NT/Mac/UNIX machines connecting to the Internet Primary Network Corporate Technical Support Representative May 2000 - August 2001 rehired August 2002 - February 2004 Duties: • Answer incoming calls for technical support • Work directly with corporate customers, technicians, and consultants to troubleshoot modem, ISDN, Frame relay, and T-1 connections • Work directly with guests at hotels to troubleshoot wireless or wired connections • Use a web-based Trouble Ticketing system to log incoming technical support calls • Offer support to customers and web developers to resolve problems pertaining to web hosting, DNS, and site development issues. • Assist customers with email issues working with a variety of mail clients • Determine customers' hosting provider, and facilitate resolution of DNS, mail alias, and mail forwarding issues • Respond to users' emails and faxed requests for assistance and account maintenance • Troubleshoot Win 3.x/Win95/98/NT/Mac/UNIX machines connecting to the Internet • Negotiate problem resolution between operations department and the customer • Create, modify, disable, and delete modem and email accounts • Support both sales and customer care representatives AutoZone Parts Counter Representative August 2001 - August 2002 Duties: • Keep track of funds entering and leaving register • Assist customers in finding the part they need • Attempt to troubleshoot problems over the phone with customers
## Area of Expertise
Linux, PHP, MySQL, Perl, Bash, Oracle, Veritas, CF Engine
