Enterprise Voice Systems Engineer, with a strong focus on Contact Center technology and Unified Communications services.
Specialties
Alcatel-Lucent OXE, OXO, CC Standard, CC Premium Edition (Genesys Express - Genesys Compact Edition), Genesys 8, Omnivista 4760, Asterisk, elastix, SafiIVR, VXI (vxml parser)
Courses attended:
Genesys 8 Framework Overview (1 day) - FRO
Genesys 8 Framework Deployment (4 days) - FRD
Genesys 8 Routing and Reporting Deployment (5 days) - RRD
Alcatel-Lucent Office Communication Solutions 2008,2010,2011