Jessica Somtochukwu O.

I have got quite the experience working in the administration and it is quite a competitive sector. Teamwork, perfection and undertaking tasks are my strong suit. I am currently a Medical student who works part-time teaching the English language to foreigners, which shows I am good at multitasking alongside incredible communication skills. My Professional objective is to deliver excellent service efficiently and accurately. Establish long-term relationships with successful clients. I have been in the Business Process Outsourcing/ Call Center Industry for more than 5 years and has been working as a freelance VA for almost 5 years. I am very well trained and experienced in: - Customer Service - Phone Support - Sales and Telemarketing (inbound and Outbound) - Virtual Assistant - Order Taking - Appointment setting - Tutoring - Social Media Management and More. I'm up-to-date with the current technologies, like desktop sharing (Teamviewer, Citrix, GoToMeeting), CRM/project management tools (Salesforce, Zoho, Asana, etc.), cloud services and VoIP (RingCentral, and other dialers). I have experience with word-processing software and spreadsheets (e.g. MS Office, google drive) and I'm knowledgeable with online calendars and scheduling (e.g. Google Calendar) and more but still, I am very much willing to learn and grow. Today, I continue to grow and transform to meet my client's needs. I am continuously learning to broaden my range of services and continue applying my expertise and maintaining commitment, trust, and growth with my clients.