Experienced and enthusiastic, I deliver exemplary customer service and administration management expertise. I have experience in customer engagement and administration roles within fast paced and dynamic environments, and have consistently exceeded performance expectations. I bring significant experience at handling customers, data analysis and presentation, administrative support, customer service, business operations including client relationships, Sales and Marketing in a collaborative environment. I excel at monitoring activities, organizing events and supporting operations. Additionally, I have a past record of coordinating the flow of information and assisting with various projects and effecting high quality output. I drive productivity and efficiency in fast-paced environments, providing high-touch customer service and forward-thinking administrative solutions for busy teams and leaders. Frequently recognized by staff, customers, and colleagues for my commitment to excellence, I go above and beyond to create memorable experiences, focusing on the little things to raise the bar in every interaction. ▶️ SPECIALTIES - Customer Experience - Operations Management - Journey Mapping - B2B & B2C - Analytics & Reporting - Customer Relations -Sales & Marketing - Pricing & Positioning - IT Implementations - Team Building & Leadership. ▶️ **MAJOR CAREER HIGHLIGHTS** - I have increased the sales of the products by bringing more clients in numbers especially new account holders. - Improved turn-around time and ensuring all KPI’s are achieved as per the requirement of the institution. - Rated the best employee in my Monthly and weekly report submission and analysis. - The pioneer user of CRM system that enabled tracking of customer instructions and feedback timely easing the customer journey to feedback from four days wait time to less than four hours. ▶️ Technology Competencies: - GoogleDocs - SharePoint - Microsoft Office Suite - CRM databases - Multi-Media - Technical Troubleshooting MY NEXT STEPS: I am excited about locating my next career challenge in either Customer Relationship Management or Administration Management where I can improve business processes, organize chaos and thrill customers