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$20 USD / hour
Flag of INDIA
bhopal, india
$20 USD / hour
It's currently 4:18 PM here
Joined August 31, 2016
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Siddharth G.

@sidharthgtm

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$20 USD / hour
Flag of INDIA
bhopal, india
$20 USD / hour
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Process Improvement Strategist ITES 10 Years

I have 10+ years working experience in various Contact Centers, I worked as customer service expert & have good experience in handling customer queries over emails/chat from US, Europe & India to provide customer service for various product like Telecom, Water bill Etc. & always more focused to maintain pleasant & reliable customer experience. I am ready to give my excellent service to help you make your business a successful.

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Experience

Regional Trainer

PPMS
Aug 2016 - Present
Manage team of Visual Merchandisers, Area operation managers & Regional Managers (MP, CG & GJ). Also taking care of Mumbai Pune & Rest of Maharashtra as well. Create Training calendar every month & follow. Responsible for providing training & refreshers as per the business requirement to Visual Merchandisers. Check POSM (Point of sale material) deployment hygiene. Check if POSM is deployed as per the guideline or not. Raise red flag when something un-ethic identified.

Executive Trainer

Gojavas Logistics
May 2015 - May 2016 (1 year)
Create Training calendar every month as per the requirement. Responsible for provide training &refreshers as per the business requirement. Travel all over MP&CG to cover established branches support staff To raise red flags in case if not able to provide training due to any operational reasons. To enroll quiz after the training &sharing feedback then & there. Maintaining TNI, Dipstick & Trainees attendance & other MIS reports on daily, Weekly & Monthly basis.

Lead Training

Aegis Ltd.
Jul 2012 - Aug 2014 (2 years, 1 month)
Responsible for managing all aspects related to training for the Process& business. To ensure all required ID’s are created for all batches in advance without any delays Managing training headcount, tracking batch wise data, preparing dashboards Maintain the team KPI and the performance data on a weekly basis, one on one sessions with team members. To ensure Span should be handled properly, Refresher conducted on time and Strategizing Training Plan & Execution for better refresher results.

Education

B.Com

Bharati Vidyapeeth, India 2005 - 2007
(2 years)

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