More than 15+ years of hands-on experience as Functional and cross functional consultant in capturing user requirements, designing business processes, providing solutions and deploying SAP CRM objects includes Sales, Services, CIC, Quotation, Opportunity, Lead, Marketing and Campaign Management, Segmentation.
Working with business stakeholders to understand the requirements and translate them into system requirements then proposing the solution. Supporting pre and post go-live project activities and handover to BAU team and supporting functional training. Writing funcational specifications for any bespoke technical fit and future proofing including work around.
Have full understanding of SAP CRM WebClient architecture and functionality of Sales, Marketing and Services includeds in industry specific CRM ISU/IST processes with hands on experience. Understands Data Modelling, creating and modifying BSPs components, views and context, experience in working at BSP, BOL & GENIL.
Hands on experience in CRM Middleware with good knowledge of ALE data exchange of BDoc, IDoc with R/3, ECC, XI/PI and external systems and account group mapping. Involved in all cutover activities.
Team player with good analytical and client interfacing skills, Experience in training the business users and preparing project documentation.
Proficient in deploying business process in Sales, Service order, Service Confirmation, Goods issue and Transfer order. Understanding and hands-on experience on rebate, debit and credit of sales process, multilevel categorization, category modeller, for service object, IBase, IObject in implementing retail sales with WebClient functionality of SAP CRM Best practices.
Full hands-on experience in configuring all sales, service and marketing related functionality.
Possesses excellent verbal and written skills along with interpersonal, presentation, leadership and organizing skills and demonstrated strength in handling complex functional and technical issues
Well understanding of One Oder concepts, Sales, Provider Orders, Transfer Order, Order Management, Web Channel (Internet Sales), Claims, Funds Management of TPM for sales and marketing areas for B2C and B2B scenarios and experience on product catalogue and management.
Have full hands-on experience on designing, configuring CRM SSF Interaction Centre functionality.
Hands on experience on implementing SAP Cloud for Customer (C4C) and fully understanding of Hybris sales and service functionality including integration to SAP CRM onsite premise. Have knowledge of Retail industry sales business processes.
Hands on experience on S4HANA latest 1909 SOM, Solution Quotation. Expert knowledge on SOM of S4HANA Service Module
Implemented SAP Contact Centre solutions (BCM/CTI/IVR) and integrated with SAP CRM
