Rizza Cristina E.

I am a highly personable Virtual Assistant and Customer Support Representative with high regard to excellent customer service and has experience in technical support, reservations, data research and entry, claims and sales processing. •Talent for identifying customer needs and presenting appropriate company product and service offerings. •Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. •Has knowledge in resolving escalated customer service issues. •Secured numerous company achievement awards for delivery of exceptional customer service. •Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®). •Proficient with Google Docs (Google Docs, Google Sheets, Google Slides, Google Forms)