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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
It's currently 9:07 AM here
Joined January 8, 2016
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reyesromina888

@reyesromina888

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$10 USD / hour
Flag of PHILIPPINES
$10 USD / hour
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Freelance Manager

15 years in Corporate a banking/financial, customer service, service quality and operational excellence.Wanted to try something new, with a little bit of stress but at the same time still productive and learning.

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Experience

Events Manager/Planner

Party Forum
Oct 2014 - Present
• Responsible managing events and ensuring deadlines and budgets are adhered to • Directs coordination of activities to prepare for the day of the event. • Coordinate details of the event such as conference, weddings, birthdays, anniversaries and charity events. • Ensure the day of the event goes smoothly.

Customer Service Quality Section Head

BDO
Feb 2014 - Oct 2014 (8 months, 1 day)
• Managing compliance of Customer Service Officers and Representatives to agreed standard procedures in handling inquiries, service requests and problems • Conduct thorough case and call evaluation; investigate on complex cases involving CSO/CSR's call handling and case management on Customer Complaints. • Preparing team performance reports. • Facilitated weekly calibration session

Cuatomer Service Resolutions Management Section Head

BDO
Jan 2011 - Feb 2013 (2 years, 1 month)
• Check resolutions provided to service requests and problems; and ensure that it is correctly processed and aligned to the current guidelines. • Review current policies and procedures; suggest plans to improve upon the existing quality standards • Regularly conducts process reviews and identifies key initiatives • Determine and document any areas, policies and procedure that may need improvement.

Education

Asian Studies

University of Santo Tomas, Philippines 1995 - 1999
(4 years)

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