Nitin S.

I have an overall experience of 15 Years in a BPO domain out of which for initial 3 years , I had dialed for outbound sales , Now I am working as a Freelancer since Sep 2012 and an active member ---------------------------------------------------------------------------------- Client :- Bell Canada Job responsibilities: 1. Deadline adherence for all tasks (including resolving K/o within the published Quality Standards ) 2. Plan resources to ensure optimum capacity utilization. 3. Training of Agents on new updates. 4. Reporting & Analysis of Productivity, Quality & Test Scores. 5. Rewarded as the best performer and received Client Appreciation several times in this tenure CLIENT - UK , US , AUSTRALIA Job responsibilities: 1. Cold Calling 2. Tele sales - Achieving targets 3. Training of Agents on new updates.