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$8 USD / hour
Flag of PHILIPPINES
davao city, philippines
$8 USD / hour
It's currently 11:24 AM here
Joined August 14, 2019
0 Recommendations

Danica F.

@nicabantilan14

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$8 USD / hour
Flag of PHILIPPINES
davao city, philippines
$8 USD / hour
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Professional VA for Customer Service

Managing customer support is more than just a job to me - it's a passion. I take great pride in providing exceptional service to clients and customers alike. As someone who genuinely cares about the well-being of others, I find joy in being able to help in any way I can. With over 6 years of experience working as a customer support professional for well-known companies in the US such as Auto Transport, Elite Auto shipper, T-mobile, AT&T, and Wound Care Solutions, I have honed my skills in handling different types of customer inquiries, providing excellent customer service, and working efficiently in a team. I am dedicated to providing top-notch service to your customers, offering inbound and outbound phone support, email support, live chat support, billing support, dispatch, and administrative tasks. I am a quick learner and can adapt to new processes and technical procedures with ease. If you're looking for someone who is passionate about customer service and willing to go the extra mile to ensure customer satisfaction, then I'm the perfect fit for your business. I am looking for a long-term position where I can make a positive impact on your customers and your company. Don't hesitate to reach out to me to discuss any project you have in mind. I am eager to hear from you and excited to contribute my skills to your team!

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Portfolio

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Experience

Customer Service Representative

MVST Select
Aug 2022 - Mar 2023 (7 months, 1 day)
As a Customer Support Specialist, I used Zendesk to manage tickets related to suitcase purchases on Shopify. I also handled social media influencer collaboration requests and assisted customers via email, chat, and tickets. My focus was on delivering timely and accurate solutions to ensure high customer satisfaction levels.

Email Support

SiliDog
Sep 2018 - Nov 2022 (4 years, 2 months)
As an email support agent, I responded to customer inquiries and concerns related to product information, shipping, and returns using Shopify. I provided prompt and accurate solutions to customer issues and worked closely with other departments to ensure timely resolution of customer concerns.

Customer Service Agent

Wound Care Solutions, Inc.
Aug 2021 - Jun 2022 (10 months, 1 day)
As a customer service agent, I was responsible for scheduling medical equipment deliveries and managing customer inquiries related to product availability, order status, and billing. I provided support to medical professionals and patients, ensuring their satisfaction with our services.

Education

BS in SOCIAL WORK

University of Mindanao, Philippines 2010 - 2015
(5 years)

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