Profile image of mvsdj
@mvsdj
Flag of Philippines Pasig City, Philippines
Member since February 8, 2014
1 Recommendations

mvsdj

Online Offline
7+ Years Customer Service Representative and Team Manager
$10 USD/hr
2 reviews
2.1
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio

Recent Reviews

  • image of ShawnRife Project for mvsdj $111.09 USD

    “Enjoyed working together. Thanks! [31 August, 2016] Thanks Victoria! appreciate the help and looking forward to your continued work.”

Experience

Customer Service Consultant

Jul 2012 - Sep 2013 (1 year)

Main responsibility is insurance enrollment, ensure all policies are created/modified while ensuring the team actively meets its SLA and quality standards. Identify and escalate process, policy and procedural improvements which can benefit QA/CM and/or the business function. Also, performs the role of Quality Assurance, SME and Trainer as needed.

Senior Customer Service Representative

Oct 2009 - Feb 2012 (2 years)

Work includes daily interaction with customers via email, phone and chat communication across a range of issues. Maintains ownership of queries to their conclusion, liaise with different department head regarding the matter and keeping the customer proactively informed of progress through to query conclusion.

Team Leader

May 2005 - Feb 2008 (2 years)

Handled positions in the HR and Recruitment department before moving to operations as a Team Leader, managing a team of 15-23 Technical Support Representatives. Create a daily game plan in order for the team to meet required level of service and agreed KPI. Handle escalated calls, complaints, question and queries as needed. Motivate and inspire team members to exceed their potential

Education

Accountancy (Undergraduate)

2000 - 2003 (3 years)

Certifications

  • US English Level 1
    80%

Verifications

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My Top Skills

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