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$5 USD / hour
Flag of PHILIPPINES
vigan city, philippines
$5 USD / hour
It's currently 5:30 PM here
Joined February 6, 2017
0 Recommendations

Mark Angelo R.

@mrkangelortc

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$5 USD / hour
Flag of PHILIPPINES
vigan city, philippines
$5 USD / hour
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Customer Service Professional / Virtual Assistant

I have worked as a Customer Service Professional for SiriusXM for more than 3 years. Customer retention was one of my main tasks in addition to customer service, technical/product and email support. After that, I have decided to continue this career in the comfort of my own home and worked as a part-time Virtual Assistant for an Australian company that offers nutritional supplement. For more than 2 years with this company, I have been providing them email, chat and phone support. I have dealt with different customers, affiliates, wholesalers, retailers and medical professionals across the globe. With these two jobs, I have consistently hit over 90 percent customer satisfaction rate and have generated sales for them.

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Experience

Virtual Assistant

Get Your Boom! Back
May 2017 - Present
For more than 2 years with this company, I have been providing them email, chat and phone support. I have dealt with different customers, affiliates, wholesalers, retailers and medical professionals across the globe. With these two jobs, I have consistently hit over 90 percent customer satisfaction rate and have generated sales for them.

Medical Sales Representative

Vizcarra Pharmaceutical Incorporated
Jun 2015 - Jan 2017 (1 year, 7 months)
I have been working as a Medical Sales Representative for 1 year and 6 months. My duties includes: 1. Selling hospital based products 2. Collection of Accounts 3. Delivery of Products

Customer Service Support Professional

Convergys Philippines
Jan 2012 - May 2015 (3 years, 4 months)
I have worked for Convergys for over 3 years and have been handling customer service concerns in my first 6 months of stay in this company. After 6 months I was promoted as one of the renetion specialist and have had handling cancelation concerns. After 3 years I was promoted to support agents at the Back Office Department handling data entries, emails and typing jobs.

Education

Bachelor of Science in Nursing

University of Northeastern Philippines, Philippines 2007 - 2011
(4 years)

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