• With 5+ years of experience in installing, maintaining and repairing systems, Windows and peripheral devices.
• Consistently utilizes high quality techniques to diagnose, isolate and repair complex, large system failures, and resolves difficult intermittent system failures.
• Resourceful problem-solver, recommends, develops, and executes effective approaches in resolving system problems that do not respond to normal service techniques.
• Identifies and provides formal reports regarding deficiencies that negatively impact product maintainability and reliability.
• Displays prudent judgment in decision-making while maintaining control of situations in which tact, diplomacy and quick problem-solving is a must.