Mark Andrew D.

I worked with various BPO companies located in the Philippines. I possess a solid background in assisting customers through the phone, email, and chat. During this time, I learned how to ask detailed questions to help determine the problem and find a solution within a reasonable amount of time. I have experience researching products to discover the best solutions and to provide answers to any questions presented by customers. I consider my strongest points to be my impeccable phone manners, my clear voice, and my exceptional communication skills which allow me to converse with customers over the phone with ease. I can determine which techniques to use when troubleshooting to find a solution as quickly as possible based on the customer’s description of the problem. I’m self-motivated, can work alone or as a team efficiently and would appreciate the chance to share my knowledge and expertise.