Mairen Cris C.

Insurance Processor - Manually enter information from ACORD forms or COI into our CRM software. - Uses Salesforce to track review requests and expedite- Do outbound calls to agents or vendors to request required policy and/or endorsements - Answer calls from agents or vendors - Updates tracker in MS Excel Technical Support - Troubleshoot MPS issues like being unable to print or scan after swiping the ID badge - Provides technical support for printer hardware issues - Requests onsite technician to replace specific hardware part/s of a printer to fix the issue. QuickBooks Support - Acts as an accountant for QuickBooks customers - Provides technical support to customers having technical errors with their QuickBooks software - Answers inquiries about the software and processes orders or subscriptions - Check or confirm direct deposit issues by calling banks.